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Pool Bartender Attendant

3 months ago

San Jose, United States Hotel Valencia Santana Row Full time

JOB SUMMARY: Deliver beverages and food (may prepare some drinks) for Hotel Valencia pool guests while providing them with professional and efficient service.

PRIMARY REQUIREMENTS:
Opening Duties:

- Sign out master card key from front desk to access pool
- Report to manager for any event updates, special promotions, wine of the day
- Check in with the kitchen for any changes/specials/86 items
- Make sure Micros Handheld and wireless printer are connected and had signal
- Set up your bus and tubs and service station (fruit, napkins )
- Make sure that the pool phone is working properly
- Place pool side menus on all tables and bar (for food orders, call PBX and place order)
- Prior to picking up order, call room service to check order
- If all cushions are not in place, contact housekeeping ASAP
- Wipe all tables
- Stock 20 sets of silverware each day (dinner cloth napkins and B&B plates arrange all furniture accordingly
- Make sure pool deck is clean and presentable, lounge backs are uniform, and the umbrella is in place

During the shift:

- Prepare drink orders for guests according to specified recipes using measuring systems.
- Issue, open, and serve wine/champagne bottles.
- Maintain cleanliness and condition of bar, bar unit, tables, and other tools.
- Remove soiled wares from pool deck, bar top and tables and place in designated area.
- Anticipate and communicate replenishment needs.
- Make sure that all lounge chairs remain organized
- Pick up towels and wipe down lounge chairs
- Communicate with housekeeping if guest requests more towels or if more towels need to be made available
- Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Monitor hotel guests trying to bring in outside alcohol **(no outside beverages are allowed)**

Closing Duties:

- 30 minutes before closing, inform guests of last call
- Wipe down all tables and bar
- Clean bar station and wipe with a dry rag
- Clean up any debris from service station
- Bring all beverages down and manager will read bar
- Put all liquor back in 3rd floor liquor room & make sure to re-cork all wine bottles
- Do all paperwork closing duties
- Return $100.00 bank to manager
- Return Micros machine to manager
- Return keys to front desk and have them sign
- Check with your manager prior to leaving

And any other tasks assigned by the manager.

Qualifications

JOB REQUIREMENTS:

- Attend required meetings
- Be extremely courteous to all customers and fellow employees
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe
work conditions to manager; and complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary
information, and protect company assets.
- Any other duties assigned by your immediate supervisor