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IT Field Support Tech

3 months ago

Nashua, United States TechMD Full time

At TechMD, we believe that happy employees lead to a better work environment, which in turn leads to a better experience for our customers. We’re constantly working to improve company culture, whether it’s through company-wide events or smaller, day-to-day things. We also have exciting opportunities for employees to get involved in the community, through volunteering and fundraising initiatives.

**Position Overview**

**Primary Responsibilities**
- Works tickets in order of assignment and plan by the Dispatcher.Effectively preps all hardware according to TechMD process & standards to ensure mínimal downtime to customerUses time as effectively as possible to assess, plan and resolve Tier 1 issues on site.Communicates effectively with all necessary team members to resolve issues in a timely manner.Works closely with teammates and customers to relay critical information to and from technicians and customers.Follows all Standard Operating Procedures for position, function, and TechMDPerforms miscellaneous job-related duties as assigned by the Technical Team Lead.Follows development plan as outlined by leadership.Appropriately documents/updates all information for changes in an infrastructure as new changes are identified.- Required to participate in on-call rotation per TechMD’s On Call Coverage Expectations for location(s) assigned

**Requirements**:

- Must have 1-3 years’ experience in a similar position.
- Must have Entry Level understanding of business systems and networking.
- Recommended at least 1 Entry Level certification. (ex. A+, Net+, CCENT)
- Must demonstrate excellent customer service skills.
- Strong telephone and verbal communication skills are a must.
- Must thrive in a team environment and demonstrate effective team interaction.
- Must demonstrate the ability to effectively work independently.
- Must have strong organizational, priority and time management skills with the ability to multi-task.
- Must own reliable means of transportation.
- Must have a valid driver's license and be insurable based on a satisfactory motor vehicle report per TechMD's Driving Policy

**Benefits**:

- Medical/Dental/Vision Insurance

- 401k with match

- Generous paid leave policies

- Life Insurance coverage

- Performance-based incentive compensation