Customer Service Representative

2 weeks ago


Los Angeles, United States Brody Pennell Heating & Air Conditioning Full time

Brody Pennell Heating & Air Conditioning has been a trusted name in the industry since 1945. With decades of experience, we have consistently provided top-notch services to residential and commercial clients, earning a reputation for reliability, expertise, and customer satisfaction. As we continue to grow and innovate, we are currently seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be the face and voice of our company, responsible for delivering exceptional service to our valued customers. This role is crucial in maintaining and enhancing our reputation for superior customer satisfaction. You will be the liaison between our clients and our technical teams, ensuring seamless communication.

**Responsibilities**:

- Coordinate service appointments and dispatch technicians according to customer needs and availability. Maintain an organized schedule to optimize service delivery.
- Listen to customer concerns and work collaboratively with internal teams to resolve issues promptly. Provide updates to customers on the status of service requests.
- Accurately document customer interactions, service requests, and resolutions in our CRM system. Keep detailed records for future reference and reporting purposes.

**Qualifications**:

- Previous experience in customer service, preferably in the HVAC industry, is desirable but not mandatory. Training will be provided.
- Excellent verbal and written communication skills. Ability to convey technical information in an understandable manner.
- Strong problem-solving skills with the ability to think on your feet and resolve issues efficiently.
- Detail-oriented with the ability to manage multiple tasks and appointments simultaneously.

Pay: From $20.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 2 years

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person



  • Los Angeles, United States Johnson Service Group Full time

    Job DescriptionJob DescriptionJSG is seeking a Customer Service Representative for our Aerospace & Defense client in Chatsworth, CA.The Customer Service Representative will:Act as a primary contact for customers and to coordinate needs with internal departments by providing extraordinary service to all accounts, distributors, and suppliers.Essential...

  • Service Advisor

    1 month ago


    Los Angeles, United States University Tire & Auto Service Full time $23 - $50

    University Tire & Auto Service has provided superior automotive repair and maintenance to its customers throughout the Los Angeles area for over 33 years. The company is seeking a motivated Automotive Service Advisor / Customer Service Representative to join our team! The position is to be responsible for working closely with customers and staff members in...


  • Los Angeles, United States Start Asap Full time

    At our company, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall improved the quality of our client relations. With our...


  • Los Angeles, United States M. Coast Enterprise Full time

    M. Coast Enterprise is a premier marketing and sales firm, with its fundamental strength being its innovation, creativity and dedication to creating premium advertising campaigns. Our Customer Service Representative team provides our customers with the opportunity to promote them, leaving an everlasting impression of distinction and quality. Our Customer...


  • Los Angeles, California, United States M. Coast Enterprise Full time

    M. Coast Enterprise is a premier marketing and sales firm, with its fundamental strength being its innovation, creativity and dedication to creating premium advertising campaigns. Our Customer Service Representative team provides our customers with the opportunity to promote them, leaving an everlasting impression of distinction and quality. Our Customer...


  • Los Angeles, United States DSO Management Group Full time

    Our advantage in the business development industry comes from our ability to transfer extensive market knowledge into successful customer service and sales campaigns for our clients. Our clients work hard to advance their technology and products to help connect communities nationwide, and we work even harder to extend that information to the local region by...


  • Los Angeles, United States Visam Technologies Full time

    Job DescriptionJob DescriptionThis is a remote position. Visam Technologies is a premier provider of innovative Information Technology solutions and resources. We also provide you with the opportunity to enhance your skills through comprehensive technical training programs and CBTs on latest technologies. We are always looking for qualified people to join...


  • Los Angeles, United States Airport Marina Honda Full time

    Airport Marina Honda has a great opportunity with great pay and fabulous benefits for the position of Customer Service Representative. - The Customer Service Representative is responsible for ensuring customer satisfaction and communicating with our service customers. - Must be comfortable talking with all levels of customers, and be computer literate. Good...


  • Los Angeles, United States Airport Marina Honda Full time

    Job DescriptionJob DescriptionAirport Marina Honda has a great opportunity with great pay and fabulous benefits for the position of Customer Service Representative. The ideal candidate will be professional and positive, with a very friendly and outgoing attitude. The Customer Service Representative is responsible for ensuring customer satisfaction and...


  • Los Angeles, United States westmaison Full time

    Job DescriptionJob DescriptionOverview:The role of a Customer Service Representative is pivotal in ensuring customer satisfaction and retention. They are the first point of contact for customers and play a crucial role in delivering excellent service, resolving issues, and building positive relationships. The representative serves as a brand ambassador,...


  • Los Angeles, California, United States westmaison Full time

    Job DescriptionJob DescriptionOverview:The role of a Customer Service Representative is pivotal in ensuring customer satisfaction and retention. They are the first point of contact for customers and play a crucial role in delivering excellent service, resolving issues, and building positive relationships. The representative serves as a brand ambassador,...


  • Los Angeles, United States Inkspirenize Full time

    Job DescriptionJob DescriptionJob Title: Customer Service RepresentativeLocation: Los Angeles, CAPosition Type: Full-TimeReports To: Customer Service ManagerJob Summary:We are seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a friendly demeanor, and a passion...


  • Los Angeles, United States Airport Marina Honda Full time

    Airport Marina Honda has a great opportunity with great pay and fabulous benefits for the position of Customer Service Representative. The ideal candidate will be professional and positive, with a very friendly and outgoing attitude.The Customer Service Representative is responsible for ensuring customer satisfaction and communicating with our service...


  • Los Angeles, United States AW Collision Full time

    AW Collision has an immediate job opening for a Customer Service Representative. We are looking for an experienced professional who has previous experience with Collision Repair shop office duties. Must have excellent customer service skills, be detailed oriented, dependable, and able to multi-task. **Role Summary**: The Customer Service Representative is...


  • Los Angeles, United States Rollins Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO18878 Showing 1 location **Job Details** **Description** ****At Orkin , our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Representatives** are committed to this purpose.** Our **Customer Service...


  • Los Angeles, United States Alpha Marketing Group Full time

    Job DescriptionJob DescriptionAre you passionate about helping others and providing exceptional service? We're seeking dedicated individuals to join our team as Customer Service Representatives. If you thrive in a customer-centric environment and enjoy resolving inquiries with professionalism and empathy, this role is perfect for you!As a Customer...


  • Los Angeles, California, United States Circle K Full time

    Store : 5553 White Oak Ave, Los Angeles, California 91316Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative,...


  • Los Angeles, United States savvy chic pawz Full time

    Job DescriptionJob DescriptionSavvy Chic Pawz is a leading pet fashion brand that specializes in stylish and functional accessories for pets. We are passionate about providing top-quality products and exceptional customer service to pet owners all over the world. Job Summary:We are seeking a highly motivated and customer-focused individual to join our team...


  • Los Angeles, California, United States Family Dollar Full time

    Family Dollar South Vermont Avenue [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...


  • Los Angeles, United States Careismatic Brands LLC Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeChatsworth, CA USAWe are Careismatic Brands Inc., the global leader in medical apparel, footwear, and accessories. We have an outstanding opportunity for a Call Center Representative.This is a full-time hybrid role.Salary Range: $18.50-$25.00/hrPhysical Demands & Work EnvironmentThe physical...