Program Coordinator
3 weeks ago
Description:
**Come join the amazing Community Action Program of Belknap-Merrimack Counties team**
We are a private non-profit committed to doing all we can in the fight against poverty. Our legacy goes back to the 1960's and we manage over 70 programs designed to help those who need it most.
**You'll join a team of talented and passionate people who are motivated to make our community as strong and resilient as possible.**
**HOURS**: Monday - Friday, 37.5 hours per week.
***:
To perform on-site and centralized management support, compliance, administrative and operational duties for the Affordable Housing department.
**PROGRAM RESPONSIBILITES**
- Send and receive fax verifications for new tenant move ins and annual recertifications.
- Organizes, updates, and maintains department documents and reporting systems.
- Provides direct administrative support to Program Director.
- Prepare and send 120,90,60-day annual recertification notification letters.
- Schedule new tenant move ins and recertifications.
- Verifies billings, statements and invoices from vendors and service providers and processes department purchase orders following Fiscal department schedule.
- Collect rent checks from properties on a biweekly schedule and process per Fiscal department guidelines.
- Perform background checks, including credit screenings, for new tenants.
- Perform data entry of applicant information in appropriate databases to maintain program compliance.
- Update applicant waiting list and advertising on a weekly basis.
- Perform pre-qualification of applicants via phone call.
- Attend trainings as required to maintain HUD compliance or directed and approved by Program Director.
- Maintains office equipment and supply inventory.
- Assists Director in the preparation of reports and participates in projects as required by program.
- Provides other departmental administrative support as directed by the Program Director.
**AGENCY RESPONSIBILTIIES**:
You are part of something bigger than just your program and every CAPBM employee is accountable for delivering the highest quality of service and support to all of our stakeholders including program participants, clients, volunteers, coworkers, contractors, vendors, and any other individual touched by the work we do.
- Be committed to the Agency's Mission, Vision, and Values.
- Express courtesy and willingness to assist others while providing positive, prompt, and quality assistance to all CAPBM stakeholders.
- Maintain adequate knowledge of all CAPBM programs to make referrals to other CAPBM programs beneficial to the participant.
- Maintain professional boundaries with all current, past, and prospective clients, and maintain the confidentiality of clients and staff per CAPBM policy and procedure. Adhere strictly to the confidentiality of clients, co-workers, and internal business information.
- Present a professional and positive image as a representative of CAPBM.
- Follow established policies and procedures and comply with all safety requirements.
- Communicate proactively with the supervisor regarding workflow, problems, suggestions, etc.
- Contribute to a positive, team-oriented work environment; and attend team and staff meetings as scheduled.
- Be punctual for scheduled work, use time appropriately, and complete work in a timely fashion with mínimal errors.
**Requirements**:
**Experience**:
- Three years of prior office experience required.
- Computer proficiency, including experience in hardware and database entry and management and other business-related software.
- Good verbal and written communication skills.
- Ability to work independently.
- Ability to establish and maintain effective communication and working relationships.
- Effective time management and organizational skills. Ability to follow written procedures, work well under pressure and meet deadlines, without compromising attention to detail.
**Education**:
- Associate’s degree in business or human/social services. Education requirement may be substituted with additional years of work experience; to be determined by Director of Affordable Housing.
**License/Certification**:
- Successful completion of criminal record check.
- Valid driver’s license and access to reliable transportation for required travel.
For consideration, please submit a resume and cover letter.
**Community Action Program Belknap-Merrimack Counties, Inc. is an Equal Opportunity Employer.
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