IT Service Technician

4 weeks ago

Tucson, United States Pima County Full time

**Position Description**:
**Salary Grade: 9**

**Pay Range**:
**Hiring Range: $22.79 - $27.34 Per Hour**
**Full Range: $22.79 - $31.90 Per Hour**

This position performs maintenance, repair, or installation of computer equipment. Provides technical support in the automated processing of information and office automation-related activities.
- Performs in one or more of the following computer environments:

- networking and data communications;
- user orientation and technical support;
- technical support;
- basic development and maintenance of websites
- planning, design, and implementation of minor information systems or projects;
- development of data reports from various information sources and databases;
- media-video editing and rendering.

**Duties/Responsibilities**:
As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.

Typical office support duties of all specializations may include:
**Networking and data communications**:

- Installs, configures, updates, tests, troubleshoots, repairs, and maintains specialized software, computer hardware, peripheral components, cell PDA phones, PDA devices, and network cabling;
- Installs computers and peripheral devices such as printers, logical connectors, modems, multiplexers, scanners, and various communication controllers;
- Administers and oversees network communication systems and computer users.

**New employee orientation and technical support**:

- Develops orientation programs, including class curricula, materials, and training aids for new employees;
- Maintains and updates user and system documentation;
- Trains new users in broad overall system configuration and use of selected software programs;
- Conducts department certification and training relating to the security, use, and dissemination of criminal data contained in the database;
- Performs basic vendor programming of personal computers, servers, and other network devices.
- Monitors inventory and maintenance of equipment;
- Performs programmed test diagnostics to identify hardware problems;
- Configures systems for new installation or modifications;
- Removes, installs, and replaces components in central processing units, monitors, and peripheral devices;
- Installs, modifies, and tests cables and fiber optics;
- Identifies and remedies problems and difficulties with various software programs and peripheral devices.

**Technical support**:

- Maintains and updates user and system documentation;
- Makes basic entries into Microsoft areas such as exchange, active directory, etc.
- Documents general systems flow of hardware and other related activities.

**Basic WEB design**:

- Creating and updating basic web pages.

**Planning, design, and implementation of information systems or projects**:

- Creates and maintains documentation;
- Prepares, communicates, and implements detailed steps for completion of work projects in the area of assignment;
- Prepares, communicates, and submits periodic project status reports;
- Coordinates design of network communication with various County Attorney divisions;
- Develops or modifies existing reports to assemble information for use by department management.

**Auditing, compilation, and presentation of data**:

- Reviewing data from a variety of sources including internal databases and giving statistical analyses.

**Media-audio/video editing/rendering**:

- Performs audio/video enhancement and rendering;
- Performs still image scanning and printing;
- Compiles and edits presentations utilizing audio/video and imported materials.

**Minimum Qualifications**:
**(1) An Associate's degree from an accredited college, university, or vocational/trade school in computer science, management information systems, geographic information systems, computer-aided drafting, and design, or a closely related field as defined by the department head at the time of recruitment **AND** one year of experience in one or more of the aforementioned fields.**

**OR**:
**(2) Three years of experience performing work in one or more of the computer environments previously described in the "Summary" statement.**
- Experience working in a mass appraisal environment.
- Experience supporting hardware in a Windows environment.

**Selection Procedure**:
**Supplemental Information**:
Physical/Sensory Requirements: Some positions require lifting equipment, climbing, working on towers, elevated or below grade platforms. All positions require the ability to identify industry standard color-coding of electrical wiring and components. Additional physical and sensory abilities will be determined by position.

EEO Information**:Pima

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