Occupancy Specialist

3 weeks ago

Jamaica Plain, United States Pine Street Inn Full time

**SCHEDULE**:Monday to Friday 8:30 a.m. to 5:00p.m

**LOCATION**:82 Green Street Jamaica Plain** **with frequent travel throughout Metro Boston Area

**JOB DESCRIPTION**:
**SUMMARY OF THE POSITION**:
The Occupancy Specialist is responsible for maintaining 97% occupancy rate for all housing in the Supported Housing Department. The Occupancy Specialist works cooperatively with housing authorities, housing applicants and their advocates to fill units as quickly as possible while complying with HUD regulations and Fair Housing law.

The Occupancy Specialist is responsible for outreach and marketing of vacant units within Pine Street Inn programs, the community at large, and other referral sources. The Occupancy Specialist conducts housing fairs, open houses and other promotional events when needed. The person in this position will travel to sites throughout the Boston metro area to show units to prospective residents.

The Occupancy Specialist is also responsible for processing transactions within property management software and for assisting with general office support for the Supported Housing Department.

This position is not necessarily solely concerned with Mod Rehab and CoC units. This Occupancy Specialist may also be required to take on responsibilities of other Occupancy Specialist or other Property Management Department staff as necessary.

**REQUIREMENTS**:
**EDUCATION/TRAINING**:
REQUIRED:

- High School Diploma or equivalent
- Valid Massachusetts driver’s license in good standing
- Personal vehicle OR eligibility to drive Pine Street Inn vehicle
- Have or acquire within one year COS, CPO, or equivalent certification

**PREFERRED**:

- Strong computer skills including familiarity with management information systems and/or database programs
- Experience using property management software especially OneSite
- Bilingual English/Spanish communication skills, both verbal and written

**KNOWLEDGE/EXPERIENCE**:
REQUIRED:

- Minimum of one (1) year of property management experience OR
- Minimum of two (2) years’ experience as an advanced administrative professional

**PREFERRED**:

- Two (2) years of property management experience on leasing team
- Knowledge of the HUD 4350.3 Multi-Family Section 8 Occupancy Regulations
- Experience working with people who are experiencing homeless, disabling conditions, substance use disorders
- Knowledge of the Low Income Housing Tax Credit Program and the HOME Financing Program.

**PHYSICAL ABILITIES/SKILLS**:
REQUIRED:

- Ability to climb up to many flights of stairs per day
- Ability to travel up to 1 mile by foot or by personal mobility equipment in typical Boston weather
- Ability to travel to multiple sites as necessary
- Ability to lift 25 pounds
- Ability to work at a computer for several hours per day
- Ability to sit for long periods of time

**TAL ABILITIES/SKILLS**:
REQUIRED:

- Patience to work with frustrated and confused applicants with grace and encouragement
- Ability to perform multiple tasks and manage multiple projects at the same time
- Strong prioritization and organization skills and ability to meet deadlines
- Ability to work with frequent interruptions
- Strong communication skills
- Ability to work with a diverse applicant and staff population
- Ability to enter and manage detailed records
- Ability to handle sensitive personal information and agency information in a confidential manner

**ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO**:
**Leasing and Applicant Screening**:
The Occupancy Specialist is responsible for administering the Pine Street Inn leasing and screening program in accordance with federal, state and local fair housing laws, and local and regional housing authority requirements includes:

- Maintain waiting list for each designated property. Use all approved housing authority forms and correspondence. Maintain complete files of this documentation and submit periodically to housing authority or, as appropriate, to PSI Director of Property Management for all applicants, accepted or rejected
- Screen applicants for income eligibility and background information to determine if they will meet the essential PSI and housing authority tenancy requirements
- Order CORI and SORI reports
- Schedule and conduct reference checks with references provided by applicant to determine applicant’s suitability for potential residences
- Show vacant units to applicants
- Market vacant units enthusiastically while respecting the rights of applicants to make informed decisions about their housing options
- Work with applicant’s advocates as requested to prepare mitigating and appeal letters when applicants appeal adverse occupancy decisions by the housing authority

**Occupancy**:
The Occupancy Specialist is responsible for preparing all lease up documents which includes: Occupancy Agreement, Rules & Regulations, Security Deposit Receipt, Move In Inspection Report, Public Housing Authority (PHA) Request for Tenancy Approval, Housing Applica

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