Patient Services Representative

6 days ago


Oshkosh, United States Ear, Nose & Throat Specialists of Wisconsin, SC Full time

Ear, Nose and Throat Specialists of Wisconsin is growing and we have room for you, offering an environment where everyone knows the value of a healthy work-life balance

We are one of the largest ENT practices in the state, with locations in Appleton, Neenah, Oshkosh, Chilton and Berlin. Our culture is supportive, collaborative and people-centric, where employees are heard and valued

Our work environment includes:

- Flexible working hours
- Autonomy
- Growth opportunities
- On-the-job training
- Casual work attire
- Relaxed atmosphere
- Company perks
- Amazing co-workers

Call Center and Front Desk Responsibilities:

- Answer multi-line telephone calls in a calm, polite, and professional manner, providing excellent customer service in a timely fashion.
- Schedule appointments for ENT, Allergy, and Audiology providers
- Enter patient data in the EMR, ensuring accurate and current information.
- Enable patient portal and messaging
- Prep charts to ensure accuracy and readiness for check-in
- Confirm appointments booked online
- Greet patients at front desk with welcoming warmth
- Verify patient demographics and information is correct
- Scan insurance cards and paperwork as necessary
- Assist patients with kiosk for check-in as necessary
- Assist with minor registration and guardianship paperwork
- Keep reception area in neat and orderly condition

Qualifications:

- High school diploma or equivalent
- Minimum 1-year experience in an office environment
- Full-time (40 hours/week) availability Monday-Friday
- Willingness to occasionally travel to other clinic sites in the Fox Valley area

If you enjoy a fast-paced environment, a welcoming, supportive team-based atmosphere, flexibility, and autonomy, then this may be the role you've been looking for

Company Benefits:

- Generous paid time off, accrued immediately
- Schedule flexibility
- Individual and family health care benefits
- Education allowance
- 401(K) tax-sheltered annuity plan (including year-end profit sharing)
- Company-paid short term and long-term disability benefits
- Holiday pay, including a personal “floating” holiday



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