![Ear, Nose & Throat Specialists of Wisconsin, SC](https://media.trabajo.org/img/noimg.jpg)
Patient Services Representative
6 days ago
Ear, Nose and Throat Specialists of Wisconsin is growing and we have room for you, offering an environment where everyone knows the value of a healthy work-life balance
We are one of the largest ENT practices in the state, with locations in Appleton, Neenah, Oshkosh, Chilton and Berlin. Our culture is supportive, collaborative and people-centric, where employees are heard and valued
Our work environment includes:
- Flexible working hours
- Autonomy
- Growth opportunities
- On-the-job training
- Casual work attire
- Relaxed atmosphere
- Company perks
- Amazing co-workers
Call Center and Front Desk Responsibilities:
- Answer multi-line telephone calls in a calm, polite, and professional manner, providing excellent customer service in a timely fashion.
- Schedule appointments for ENT, Allergy, and Audiology providers
- Enter patient data in the EMR, ensuring accurate and current information.
- Enable patient portal and messaging
- Prep charts to ensure accuracy and readiness for check-in
- Confirm appointments booked online
- Greet patients at front desk with welcoming warmth
- Verify patient demographics and information is correct
- Scan insurance cards and paperwork as necessary
- Assist patients with kiosk for check-in as necessary
- Assist with minor registration and guardianship paperwork
- Keep reception area in neat and orderly condition
Qualifications:
- High school diploma or equivalent
- Minimum 1-year experience in an office environment
- Full-time (40 hours/week) availability Monday-Friday
- Willingness to occasionally travel to other clinic sites in the Fox Valley area
If you enjoy a fast-paced environment, a welcoming, supportive team-based atmosphere, flexibility, and autonomy, then this may be the role you've been looking for
Company Benefits:
- Generous paid time off, accrued immediately
- Schedule flexibility
- Individual and family health care benefits
- Education allowance
- 401(K) tax-sheltered annuity plan (including year-end profit sharing)
- Company-paid short term and long-term disability benefits
- Holiday pay, including a personal “floating” holiday
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