Director of Operations Performance

4 weeks ago

Sugar Land, United States PrimeFlight Aviation Services, Inc. Full time

**INTRODUCTION**

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you

**Perks of the job**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
- Paid time off
- Growth potential

**WHY WORK FOR PRIMEFLIGHT?**
- We are committed to being a leading provider of commercial services within the aviation industry
- Our teams focus on maintaining a positive working environment and treating all team members with respect
- With more than 200 locations across the world, we offer opportunities for career progression
- Enjoy a competitive pay scale

**ABOUT US**

We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry

**Location**: This position will be located in one of the following airports or remote

ONT (Ontario, CA)/MCI (Kansas City, MO)/STL (St. Louis, MO)/PDX (Portland, OR)/IAH (Houston, TX)

**DIRECTOR OPERATIONS PERFORMANCE AT PRIMEFLIGHT**

The Director of Operations Performance provides strategic leadership, vision, and acts as a resource for the organization’s Cargo department. This position provides guidance to their indirect/direct reports that should result in safe and profitable stations that provide excellent operational service. This position drives change as necessary for the company with a relentless mindset of continuous improvement on operational processes, performance, and accountability. Responsible for overall performance of the stations that typically operate 24/7 and execution of corporate initiatives.

**RESPONSIBILITIES**
- Identify, develop, and execute standards and best practices across network operations to drive operational excellence
- Establish standard work instructions focused on creating solutions to reach goals that are safety and customer centric
- Direct and coach activities of the station operations and station managers while affecting positive change within the region and promoting adherence to company policies and procedures
- Monitor daily operational KPIs to ensure processes are being followed and results are exceeding established targets
- Routinely communicate and meet with customers fostering best-in-class partnerships
- Develops operating and business plans based on customer operations
- Maximize data analysis to create business tools to move the business forward and continuously raise the bar on safety and service levels
- Provide guidance and leadership to the functional and operations management within the region, including areas such as labor relations, operations efficiencies, maintenance, facility oversight, ADA, safety/security and other functional areas
- Help identify, develop, and mentor high-potential talent to develop the next level of company leaders
- Ensure the highest level of safety compliance across the region
- Liaise with TSA, CBP and other government/airport officials on security requirements
- Knowledge of relevant federal and state employment laws
- Manage cost control and financial/budget experience across multiple locations
- Strong written and oral communication skills with executive leaders, operations managers, airline customer leadership, and vendors
- Understanding P/L to drive revenue goals and cost control

**QUALIFICATIONS**
- Bachelor’s degree or equivalent in Business Administration, Logistics, Transportation or related field preferred
- Knowledge of the Aviation Industry
- Bilingual in English/Spanish a plus
- Minimum age of 18 years old
- 8 or more years of management experience, 5 or more years’ experience in aviation/distribution is required
- Intermediate knowledge of Word, Excel, PowerPoint, Outlook
- Travel requirement >50% travel between airport stations and for meeting
- Ability to influence people at all levels of the organization
- Ability to work effectively with labor, including labor grievances and negotiations
- Ability to read, write, speak, and understand the English language, to include documents
- Ability to pass a drug screen
- Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal
- as applicable)
- Physical activity may include:

- Stand and walk for extended periods of time
- Ability to lift 25 pounds or more
- Be able to hear and respond to the spoken voice and to audible alarms generated by terminal environment
- Close vision (clear vision at 20 inches or less); Distance Vision (clear vision at 20 feet or more); Color Vision (ability to identify and distinguish colors); Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships); Ability to Ad

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