Front Desk Concierge

2 weeks ago

McLean, United States EJF Real Estate Services Inc Full time

Description:
The Front Desk Concierge is responsible for creating a welcoming atmosphere for the properties we manage and will entail monitoring the front entrance, receiving packages, and providing assistance to residents as appropriate. **Hours: Saturday and Sunday from 8am - 4pm.**

Job responsibilities include:

- Staffs the lobby desk, monitoring the entrance, greeting and assisting residents and visitors entering or exiting the building, answering resident inquiries, logging resident issues or concerns, and notifying the appropriate individual of any security concerns.
- Monitors security cameras, exterior doors to the building and maintain a secure environment for residents.
- Accepts deliveries, keeps the package log, and notifies residents of their deliveries.
- Monitors vendors and contractors when they are in units.
- Manages washing machine quarters: removes quarters from machines, rolls quarters, sells rolled quarters to residents, and deposits funds in the property's bank account. The assistant also cleans washing machines monthly by running the machines on empty with a cleaning solution.
- Bundles recycling and composting bags and sells the bags to residents.
- Follows all safety and security policies, programs, and procedures and functions in accordance with the property's rules and regulations.
- Performs other duties as assigned. The omission of specific duties does not preclude the assignment of duties that are logically related to the position.

**Requirements**:

- The position requires a high school diploma and at least 3-5 years of prior experience in a similar role.
- Must have good technical skills and phone etiquette.
- Must be able to deliver superior customer service and able to manage interacting with a variety of people from residents, to vendors, to delivery staff and contractors.
- Ability to manage competing priorities and deadlines as well as the ability to be neat and organized.

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