Phlebotomist Ii Site Lead

2 weeks ago

Hanover, United States Quest Diagnostics Full time

Overview:
**Phlebotomist II Site Lead - Hanover, MD - Monday-Friday 7:00am to 4:30pm (Rotational Weekends)**

Represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions. The PSR II - Site Lead draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II - Site Lead has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.

This role will direct daily activity at a Patient Service Center (PSC) or In-Office Phlebotomy (IOP) and could also lead one or more PSR on site.

The PSR II - Site Lead will demonstrate Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center, in a house call environment, long term care or as business needs dictate.

**Responsibilities**:

- Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams.
- Administer oral solutions according to established training.
- Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
- Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders.
- Enter billing information and collect payments when required, including the safeguarding of assets and credit card information.
- Data entry and processing specimens including labeling, centrifuging, splitting, and freezing specimens as required by test order.
- Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed.
- Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions.
- Perform verification of patient demographic info/initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
- Assist with compilation and submission of monthly statistics and data.
- Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
- Complete training courses and keep up-to-date with the latest phlebotomy techniques.
- Travel to Territory Manager meeting if held off-site or off normal shift.
- Participate on special projects and teams.
- Stay up to date on company communications and assist with the distribution of technical information to the work group.
- Perform Point of Care (POC) testing at those sites where needed and the complete training/competency evaluations per Standing Operating Procedure (SOP).
- With appropriate training, act as mentor and resource for new employees, assisting with transition into the PSC work environment and the familiarity with established procedures.
- Assist with periodic inventory counts, report shortages and problems to group leader or supervisor as they occur.
- Assist with the preparation of schedules for the assigned workgroup or PSC's.
- Communicate professionally with clients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur.
- Ensure staff is following all safety precautions by wearing a clean, button lab coat, gloves and face shield when required.
- Assist supervisors with the implementation of SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
- Ensure facilities are neat, clean and in good repair, takes appropriate action to advise Group Leader or Supervisor of required repairs and maintenance.
- Will be required to act as a coach, mentor, instructor and resource advisor for new employees, as well as be the point of contact to staff on-site and provide regular input to the group lead or supervisor.

Qualifications:
QUALIFICATIONS

**Required Work Experience**:

- Three years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
- Keyboard/data entry experience.
- Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
- Must have reliable transportation, valid driver's license, and clean driving record, if applicable.
- Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/Mobile/Long

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