Customer Service Call Center Specialist

4 weeks ago

Santa Maria, United States San Luis Marble Full time

Job description

San Luis Marble is the largest countertop company on the central coast of California with three locations and looking to expand. We specialize in the custom design, fabrication, and installation of High-End Natural Stone, Quartz, and Solid Surface products. Every department and every employee is dedicated to providing our customers with a high-end, concierge experience.

What we have to offer you:

- Competitive Pay
- Paid Training
- Sick Time
- Paid Holidays
- Performance Based Bonuses
- Opportunity In A Growing Company

We are looking for an experienced Customer Service Call Center Specialist who pays attention to detail, enjoys solving production logistics, and wants to offer excellent care of our customers. You will spend quite a bit of time talking to our customers. If high levels of communication and making people happy is important to you.this job is a good fit

**Responsibilities**:

- Creates a high-end customer experience, engages customers, and creates an environment customers want to come back to.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
- Performs other related duties as assigned.

**Requirements**:

- Minimum of 2 Years proven working experience as a Customer Service Call Center Specialist
- Experience in providing customer service support
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Ability to think strategically and to lead projects to completion
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

**Benefits**:

- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer Service: 3 years (required)

Shift availability:

- Day Shift (required)

Ability to Commute:

- Santa Maria, CA 93455 (required)

Work Location: In person

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