Patient Services Representative, Medical Oncology
4 weeks ago
**Job Description**:
Be a part of a world-class academic health-care system at **UChicago Medicine** as a **Patient Services Representative **in our **Medical Oncology Clinic** in **Hyde Park**.
In this role, the **Patient Services Representative** schedules medical procedures and services, creates reservations, performs preadmission, registration, discharge and transfer processes. They provide excellent customer service, assists patients with financial and billing inquiries and perform collection functions.
**Essential Job Functions**:
- Greets and registers patients upon arrival, collects patient demographics, referrals, guarantor, insurance and other billing information; interviews patients and other parties to obtain information
- Performs pre and post-billing functions, responds to patient inquiries in-person and via written correspondence.
- Verifies insurance coverage
- Initiates problem solving to resolve patient questions/complaints and refers escalated concerns to appropriate sources for resolution
- Prepares various correspondence and reports, clinic consultation notes, referral letters and other departmental correspondence; maintains correspondence files
- Answers incoming calls and assists with general clerical duties as needed within the department
**Required Qualifications**:
- High School Diploma
- Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
- Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues
- Ability to balance multiple priorities and effectively handle challenging situations
- Excellent verbal communication skills
- Basic office skills including 35 wpm typing and 4500 key stokes an hour
- Ability to accurately and efficiently enter alpha numeric data on screen
- Knowledge of basic medical terminology
- Successful completion of competencies related to the Cadence Scheduling system
- Successful completion of competencies related to the Point of Service Collection policy
**Preferred Qualifications**:
- Associate or Bachelor’s Degree preferred
- Prior experience in a practice setting preferred including in depth knowledge of appropriate insurance protocols
- Oncology Experience, Preferred
**Position Details**:
- Job Type/FTE: Full Time (1.0 FTE)
- Shift: M-F 9am - 6:00pm
- Unit/Department: Medical Oncology
- CBA Code: 743 Clerical
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