Residential Liaison

3 days ago


West Hollywood, United States Montage International Full time

Live Your Passion. Add Your Magic.- We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.-
- Please- Click Here-
Residential Liaison
- SUMMARY_

The Residential Liaison will also work very closely with outside vendors, contractors and engineering during owner renovations or maintenance work and should have the ability to build trust and develop strong relationships with people from diverse backgrounds and cultures. Attention to detail and organization is crucial to succeed in this role.
- ESSENTIAL FUNCTIONS_
- Assist with overall services provided to residential owners including concierge services, coordination of cleaning, maintenance, vehicle care, deliveries, etc.
- Act as personal concierge for owners and assist with pre-arrival or in-house requests
- Assist with new owner onboarding, preparing forms, utility setup and organizing appliance manuals
- Prepare residences for owner arrival on property according to owner preferences and requests
- Assist with coding and submitting invoices for payment as well as updating department checkbook
- Assist with executing preventative maintenance plan for unsold residences
- Assist with preparing residences for inspections and closings (walk through and identify defects)
- Deliver owner mail and packages
- Communicate results of weekly/monthly Preventative Maintenance Inspection program to participating owners
- Complete Work Order Request forms received from Engineering, bill and communicate results with owners
- Assist with preparing residences for the Montage rental program: unpacking packages and familiarizing hotel teams with residence features
- Administrative and organizational office work
- Create personalized WOW’s to enhance the ownership experience
- Assist with various other projects that will enhance the ownership experience
- QUALIFICATIONS_
- College Degree preferred
- Minimum of two years’ experience in a luxury hotel
- Minimum of two years’ experience in customer service
- Excellent telephone etiquette
- Exceptional guest recovery skills
- Enjoy interacting with people in a fast paced environment
- Excellent organizational and time management skills
- Strong knowledge of MS office, including Word, Excel, PowerPoint and Outlook
- Must possess positive attitude and passion for hospitality
- Must be willing to participate in a learning environment
- Must integrate company values throughout all interactions
- Must be dependable and available to work within the resort on weekends, possibly nights and/or holidays based on business demands and owner arrivals.
- PHYSICAL REQUIREMENTS_

Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending and climbing. Must be able to lift at least 50 lbs. and deliver packages safely to residences or storage closets.

The pay scale for Residential Liaison is $32.00 per hour. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions
- In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing._



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