Part Time Express Teller
7 days ago
Description:
**PART TIME EXPRESS TELLER - KOKOMO, IN**
**DEPARTMENT**: Branch Operations
**CLASSIFICATION**: Non-Exempt
**REPORTS TO**: Express Teller Manager/Call Center Manager
**SUPERVISES**: None
***:
Responsible for answering customer inquiries and completing transaction requests received through the Interactive Teller Machine. This position is responsible for performing Teller transactions for existing customers in a professional, courteous, and timely manner according to bank procedures. This position requires extensive customer interaction, and a broad knowledge of all bank products and general operations. Provides exceptional customer service in response to customer needs and requests.
**DUTIES**:
- Processing customer transactions through the Interactive Teller Machine, such as, cashing checks, handling deposits, withdrawals, loan payments and transfers
- Provide information on balance inquiries and answer any transactional questions regarding current deposit and loan products
- Manage and resolve all customer requests for updates, inquiries or other issues
- Provide quality customer service through knowledge of all bank products and services
- Handle high volume of customer transactions in a sometimes stressful, time sensitive environment
- Compliance with all branch policies and procedures
- Perform other duties as assigned
**Requirements**:
**RELATIONSHIPS/QUALIFICATIONS**:
- Responsible to the Express Teller Manager/Call Center Manager for the fulfillment of duties assigned
- Knowledge of appropriate government regulations, bank products and bank operations
- Must have excellent communication and listening skills and a strong commitment to providing quality service and attention to detail
- Position requires dedication to customer service by responding in a professional manner to customer questions and concerns
- Must have the ability to maintain confidentiality in daily operations and interactions with customers
- Work effectively in both a team and independent environment
**WORKING CONDITIONS**:
- Normal office environment
- Extended viewing of computer screens
- Moderate lifting up to 25 pounds
- Repetitive hand and arm movement
- Prolonged periods of sitting/standing
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