Medical Collection Specialist

2 weeks ago


Newport News, United States Tidewater Physicians Multispecialty Group P C Full time

Position Summary

Medical Collection Specialists are responsible for all functions related to the collection of payment on patient accounts. Duties are generally assigned on a primary basis, but all personnel are cross-trained and may perform functions in the various business segments.

Major

**Responsibilities**:

- Communicates directly with patients regarding their financial responsibility from services
- Documents all calls timely and accurately in the patients account in the billing system
- Establishes payment arrangements per company policy
- Manages outstanding self-pay accounts and status for management
- Performs insurance claim follow-ups for insurance denials and appeals
- Contacts insurance companies to check eligibility and benefits via phone or online portals
- Assists with other billing/collection duties, as needed

Knowledge, Skills and Abilities
- Knowledge of medical insurance plans/benefits
- Knowledge of procedure authorization processes.
- Ability to work scheduled hours as defined in the job offer.
- Ability to examine documents for accuracy and completeness.
- Ability to use office equipment (e.g., calculator, copier, fax, etc.).
- Ability to provide excellent customer service.
- Skill in presenting information in an organized manner.
- Skill in verbal and written communication.

Education / Training / Requirements
- High School diploma/GED.
- Two (2) years of office experience in medical environment
- Certificate of completion in a medical prograM/Field, preferred.

Physical Demands
- Ability to stand and walk for periods of time.
- Ability to sit for extended periods of time.
- Ability to climb or balance for limited periods of time.
- Ability to occasionally reach, bend, stoop and lift up to 30 lbs. *
- Ability to grasp and hold up to 25 lbs.*
- Ability to hear normal voice level communications in person or through the telephone.
- Ability to speak clearly and understandably.

Success Factors
- Alignment with Company Mission and Core Values
- Excellent Time Management/Organized
- Open Communication/Positive
- Goal Driven
- Excellent Customer Service
- Juggles Multiple Priorities
- Accuracy and Attention to Detail
- Accomplished in word processing and worksheet utilization

All statements are essential functions of the position unless identified as non-essential by an asterisk (*).



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