Beertender

Job

**Responsibilities**:
Customer Service
- Deliver exceptional customer service to all patrons, first and foremost.
- Greet customers promptly and courteously.
- Serve customers in a timely manner that meets/exceeds their expectations.
- Make connections and form relationships with patrons.
- Educate guests on our beer portfolio and brand history, as well as our company culture.
- Discover and respond to customer needs and questions.
- Guide patrons in selecting Atwater beers, using beer style and flavor knowledge to suggestively sell product based on guest interactions.
- Pour beverages efficiently and be mindful of waste.
- Provide a brewery overview to customers in compliance with state issued tour guidelines.
- Handle complaints and/or concerns of guests promptly and tactfully. This includes providing updates to the Taproom Manager and/or including when appropriately.
- Ensure lawful compliance and safety by making sure all customers consuming alcohol are of legal drinking age.
- Follow alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

Operations
- Set up and clean up taproom operations and special events thoroughly and keep robust clean logs daily.
- Maintain clean glassware through proper wash, rinse, and sanitize techniques.
- Stock beer and retail merchandise in the taproom.
- Ensure proper payment for all sales are collected and that the team of servers perform transaction handling procedures accurately.
- Promote the sale of beer and non-beer products, including merchandise, sold in the taproom and promote Atwater, the specials and upcoming events.
- Assist the Taproom Manager with tracking sales and maintaining inventory, as well as identifying discrepancies or shortages.
- Ensure the point-of-sale and draft systems are operating optimally at all times.
- Report all equipment problems, bar maintenance issues, violations or substandard practices to the
- Notify Taproom Manager immediately upon encountering a problem.
- Attend brewery staff meetings, as required.
- Communicate with taproom staff and management to ensure guest satisfaction.

Other Duties
- Represent Atwater and its brands in a professional and positive manner at all times, both inside and outside the brewery.
- Serve as a favorable public image of the company by attending and participating in public events such as festivals and promotions, both on site and off site.
- Demonstrate pride in serving the community and providing extraordinary customer experiences.
- Comply with all company policies and procedures, as a condition of employment.
- Perform all other job duties and functions that may be assigned.
- Atwater reserves the right to change duties, responsibilities and activities at any time.

Job Qualifications
- Education: High school diploma or equivalent required; college degree preferred.
- Possesses a TIPS certification or commits to obtaining one prior to starting the position.

Experience
- Previous bartending/beertending experience required.
- Brewery experience preferred.
- Prior customer service or retail sales experience in the food or beverage industry a plus.

Other Credentials
- Must be at least 21 years of age and have proof of eligibility to work in the United States.