Service Technician Ii

3 weeks ago

Northridge, United States Prime Residential Full time

The Service Technician II is principally responsible for the timely completion of resident and general community maintenance requests, and ensuring vacant apartments are painted and made ready for occupancy—functions that are vital to the day-to-day operations of a community. The Service Technician II is also responsible for the day-to-day cleanliness and aesthetic appearance of the community, and meeting Prime’s standards of excellence as it relates to cleanliness, appearance, safety, and overall functionality of our communities—playing a critical role with the first impressions of residents and prospects.

**Our charming property has over 201 units. The work schedule will be Sunday through Thursday. **Participation in the on-call schedule is mandatory.**

**Who You Are**:

- Technically proficient in residential property maintenance with a hands-on and can do spirit.
- A driver of excellence of and relating to maintenance standards and curb appeal.
- A strong attention to and keen eye for aesthetic details and cleanliness.
- Have an unrelenting desire to solve problems.
- Possess an intense pride of ownership in your work, never cutting corners or compromising.
- Able to logically process risk associated with decisions within the maintenance function to help limit incidents of loss when possible.
- You are proficient in responding courteously to questions and requests and stay calm when addressing and resolving customer problems.
- A professional who can work independently and collaboratively.
- A diligent, determined, and punctual professional.
- Someone looking to grow a career in the property management industry and possessing a willingness to coach and teach.
- A passionate team player who sees customer service as essential to building relationships and supporting a business.

**What You’ll Do**
General Responsibilities
- Diagnose and perform minor and routine maintenance repairs involving the following:

- Appliances, building exteriors, doors and locks, electrical and lighting, flooring, grounds and landscaping (including minor irrigation), heating and cooling (where allowed by law with adherence to certification requirements), inspection and make-ready, plumbing and bath, pool (where allowed by law) and recreational, safety equipment, and preventative maintenance.
- Inspect vacated apartments and complete make-ready checklist.
- Routinely perform necessary tasks and duties to restore apartments to "market ready" status for occupancy.
- Paint vacated apartments, occupied apartments, exteriors, sidewalks, pool areas (touch-ups), exterior doors and thresholds, and model apartments.
- Re-inspect vacant apartments after make-ready operations have been completed to determine quality of work performed.
- Maintain awareness of overall condition of the property and work to correct unsafe conditions that arise (i.e., broken gates leading to pools, loose or broken steps, loose or broken handrails, open holes in building exteriors, severe cracking in walkways and in parking lots, unusual discoloration at building exteriors and/or interiors, broken/burned out exterior lights).
- Respond and assist in resolving emergency situations (floods/fire/back-ups) in a timely and cost-efficient manner.
- Inform Service Manager of needed services and repairs that are outside of service staff capabilities.
- Use good judgement and Prime Residential’s standards to determine when and whether to repair or replace parts.
- Maintain adequate inventory of spare parts and maintenance materials to handle most common repairs and situations.
- Help perform routine preventative maintenance on all appropriate equipment on a regular basis.
- Maintains excellent condition of tools, maintenance shop, golf carts, and other inventory.
- Maintain open communication with Service Manager and ensure he or she is immediately informed of any potential issues.
- Identifies areas for improvement and offers suggestions to improve efficiency and productivity.

Customer Service and Inspections
- Regularly walk apartment homes to ensure units are in acceptable and above standard condition prior to, during, and after occupancy when an apartment home has been made ready for re-occupancy.
- Respond knowledgeably to residents with a sense of calmness, professionalism, and confidence.
- Exercise positive customer service skills in communicating with all associates, residents, and prospective residents.
- Use optimal time management skills and adhere to a schedule of work.
- Perform basic maintenance tasks to ensure vacant units meet Prime Residential’s standards of excellence
- Present ideas for improving processes.
- Perform routine fire and life/safety inspections throughout the community.
- Conduct annual unit-by-unit inspections.
- Work side-by-side with the Leasing and Customer Experience teams on various projects.

Inventory Management
- Use good judgement and Prime Residential’s standards to determine when and whether to repair or repla

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