Credit Specialist

**Position Summary**:
**Duties & Responsibilities**:

- Provide excellent and considerate customer service to sales staff.
- Receive and places calls with credit customers and negotiates a payment plan in accordance with the established policy.
- Distribute the new account report to all locations on a scheduled basis.
- Process "cardtrol" requests and appropriately deal with internal customer account issues.
- Contact past due accounts or customers with NSF checks to negotiate a method of payment in accordance with policy.
- Perform electronic account master maintenance.
- Respond to all internal questions regarding customer account status.
- Receive and complete credit card payment transactions.
- Respond to customer requests for copies of invoices and statements.
- Attend United Cooperative credit meetings and updates delinquent accounts in accordance with decisions made at the meetings.
- Perform account reconciliation as needed.
- Accountable for reducing delinquency for accounts.
- Process John Deere report daily to include account maintenance, tank and driver updates.
- Perform departmental clerical tasks including originating correspondence, preparing monthly statements, departmental reports, and filing.
- Keep VP of Credit informed regarding activities and progress on assigned projects.
- Provide credit references when necessary.
- Other duties as assigned.

**Knowledge, Skills & Abilities**:

- Skilled in use of a 10-key calculator.
- Skilled in the use of Microsoft Office (Outlook, Word, Excel).
- Strong clerical and Administrative skills.
- Excellent interpersonal, communication and organizational skills.
- Strong attention to detail, organized, and goal oriented.
- Ability to switch tasks quickly and follow verbal or written instructions.
- Ability to make quick and accurate decisions.
- Ability to work in a fast-paced environment and be able to multi-task.

**Qualifications**:

- 1 to 3 years of experience in credit/collection field or equivalent combination of education and experience will be considered.
- Agvantage Software experience, preferred.
- Above average 10-key and typing experience, preferred.

**Working Conditions & Physical Requirements**:

- This position operates in a professional office setting.
- Must have the ability to sit for long periods of time.
- Must have the ability to stoop, bend and reach on occasion.
- Must have the ability to type frequently throughout the day.