Assistant Manager

2 weeks ago

Scottsdale, United States Black Bear Diner Full time

**Department**:Operations

**Reports To**:General Manager

**FLSA Status**:Exempt

**Prepared By**:Human Resources

**Prepared Date**:September 2018

**SUMMARY**:
The overall responsibility of an Assistant Manager at Black Bear Diner is being the right hand person for the General Manager, overseeing and coordinating the planning, organizing, training and leadership necessary to achieve stated objectives in sales, costs and profitability. This includes leading the shift at times without a GM (solo shift). The Assistant Manager provides the guests with a great experience, in ways that are consistent with Diner Management by ensuring that the operation is providing fast and friendly guest service, and high quality food is delivered in a timely and accurate manner. The Assistant Manager is responsible for ensuring staffing levels are where they need to be by interviewing, hiring and training new employees (the GM will approve all hires). The Assistant Manager also ensures front and back of the house operational details are in place and ensures that the shift is fully staffed and will call in Team Members if there is a gap in coverage. The Assistant Manager will encourage and develop Team Members, providing feedback and coaching throughout the shift ensuring a smooth running shift, and all opening and closing duties are done in a timely and accurate fashion for both front and back of house. The Assistant Manager builds positive relationships with Team Members and is an integral Leader in the overall success of the Diner.

**ESSENTIAL DUTIES AND RESPONSIBILITIES include, but not limited to the following**:

- Ensure that guest service complies with Black Bear Diner standards.
- Ensure that food is prepped, cooked and plated according to company standards.
- Purchase all food from authorized sources, using company required procedures.
- Monitors utilities, supplies, and other cost categories to minimize impact. Analyzes Profits and Loss statements and takes appropriate corrective action.
- Follows proper procedures and specifications in preparation and serving of food products. Controls diner inventory through established inventory system.
- Performs management and administrative responsibilities, as assigned by the Diner General Manager.
- Use Black Bear Diner approved labor guidelines. Develops and post labor schedules in advance of work week start. Adjusts labor to changes in sale volume.
- Ensure that food safety practices comply with Black Bear Diner standards as well as local Health Department regulations.
- Interviews and hires team members, getting approval for promotions and changes in employee status. Process payroll accordingly. Maintains applicant tracking as per federal requirements.
- Assists in achieving financial objectives regarding sales, food cost, labor cost, and other controllable costs.
- Protect cash and all other company assets by adhering to company control procedures.
- Work on floor monitoring guest satisfaction, guiding staff, and filling in as needed, during peak hours.
- Utilizes a preventive maintenance system, ensuring adequate repair of buildings and equipment as needed.
- Establish and follow up on cleaning procedures to maintain company housekeeping standards.

**ESSENTIAL DUTIES AND RESPONSIBILITIES include, but not limited to the following (continued)**:

- Lead staff and supervisors in ways that promote efficiency and high morale, while complying with all appropriate employment regulations.
- Ensure the diner is in compliance with all other regulatory agencies related to worker safety, alcoholic beverage sales, etc.
- Develop, plan, and implement Local Store Marketing initiatives.

**QUALIFICATIONS**:

- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

**EDUCATION and/or EXPERIENCE**:

- High School or GED; some college preferred; Previous restaurant experience desirable. No one under the age of 21 is allowed to be a Diner Manager. Must be ServSafe certified.

**COMMUNICATION SKILLS**:

- Ability to demonstrate excellent written and oral communication skills; Ability to listen to understand other points of view before responding; Ability to influence others to gain commitment; Ability to present information in a clear and concise manner.

**MATHEMATICAL SKILLS**:

- Understanding of P & L analysis, Cash Controls, Labor Analysis, Yields and calculating food costs (theoretical vs. actual).

**REASONING ABILITY**:

- To be able to solve problems and deal with a variety of complex issues that is common in the Food service business. Must be able to exercise sound judgment in considering course of action.

**FLEXIBILITY**:

- Handles day-to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, and rapid change; ability to work a variety of shifts and times of day.

**LEADERSHIP

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