Learning & Development Specialist

3 weeks ago

Phoenix, United States Goodwill of Central & Northern Arizona Full time

2626 W Beryl Ave Phoenix Arizona, 85021,

Position Description:
Responsible for supporting and advancing the overall body of work for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities’ Learning and Development (L&D) Team through analysis, adult learning principles, facilitation, and coordination of a variety of learning & development initiatives.

Essential Duties and Responsibilities:

- Works across the Learning & Development and Human Resources leadership teams to capture and refine ideas linked to overall vision, strategy and operational plan.
- Designs, delivers, tracks and analyzes learner data; presents recommendations to improve learning and learner experience based on data analysis and knowledge of adult learning principles.
- Provides level-1 support for learner questions/issues, partners with LMS Administrator and IT as appropriate to ensure resolution.
- Supports overall learner experience through targeted communications and learning events before, during and after formal learning experiences.
- Works across the L&D team to help identify, design, develop and distribute learning support tools to learners as part of overall instructional design approach.
- Partners with LMS Administrator to ensure learner records are maintained and accurate.
- Collaborates with various departments and business units on learning related initiatives, providing project management and administrative support as needed.
- Provides support for the Learning Management System (LMS), SharePoint, Outlook Training Calendar, Survey Monkey, and other tools as needed.
- Works across the Learning & Development and Human Resources leadership teams to support key performance management activities; assists in the development of communication and change management strategies; Provides follow-up support to ensure leaders have the tools and resources necessary for key performance management activities.
- Works across L&D team to ensure course materials & resources are maintained, with version control, in a central location; ensures materials & resources are prepared and ready for all learning events.
- Develops instructional materials for classroom learning, blended learning and e-learning courses as needed.
- Provides professional and engaging instruction and facilitation support for traditional classroom and virtual classroom experiences as needed.
- As appropriate, attends GCNA learning council meetings.
- Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
- Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

- High School Diploma, GED, or equivalent work experience.
- One to two years previous experience in HR or L&D, preferred.
- Experience with MS Office suite including Word, Excel, and Outlook.
- Ability to work at a fast pace in a proactive and collaborative manner.
- Outstanding interpersonal and organizational skills.
- Excellent oral and written communication skills; customer service orientation.
- Knowledge of adult learning theory.
- Ability to deal with ambiguity and to deal with multiple priorities.
- Ability to set high standards of performance for self and assume responsibility and accountability for successfully completing assigned tasks.
- Experience creating materials and learning documents that are professional and polished.
- Working knowledge of Learning Management Systems (LMS).
- Experience planning, organizing and coordinating events or programs.
- Ability to read and write English proficiently.
- Ability to pass a background check and drug screen, where applicable for position.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

- 5 Medical Plans
- Employer Funded Health Reimbursement Account (HRA)
- 3 Dental Plans
- Vision Plan
- 401K (Immediate participation upon hire)
- Employer Paid Life Insurance
- Employee Assistance Program (EAP)
- Paid Time Off; Sick and Vacation
- Paid Holidays
- These are just a few highlights of our key benefit offerings

Become a valuable part of our team and work for a company which has been named a Best Place to work by the Phoenix Business Journal 4 out of the last 5 years. Work for a company which has seen double digit growth year after year for nearly a decade. Work for a company which values diversity and is centered on success. Goodwill of Central & Northern Arizona - We Put People to Work

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