Back of House Team Member

2 weeks ago

Manteca, United States Chick-fil-A Full time

**Role**:
The Back of House (Kitchen) Team Member is responsible for various tasks crucial to the restaurant's operation. This includes food preparation, cooking, and maintaining quality standards for Chick-fil-A's menu items. Additionally, Back of House Team Members handle food safety and contribute to maintaining a clean and organized kitchen environment. Their efforts are essential in supporting the overall efficiency of the restaurant and ensuring a positive dining experience for customers.

**Key Responsibilities**:
Talent/Leadership
- Foster a positive and collaborative team environment.
- Ensure adherence to Chick-fil-A's high-quality standards in food preparation.
- Monitor and maintain cleanliness and hygiene in the kitchen.
- Collaborate with leadership to optimize inventory processes.
- Encourage and support professional growth and development.
- Communicate effectively with both Back of House and Front of House staff.
- Address issues promptly and facilitate open communication.
- Encourage a culture of continuous improvement and innovation.
- Implement and communicate changes to enhance efficiency and quality.

Customer Experience
- Ensure the consistent preparation of high-quality food items to meet Chick-fil-A's standards, contributing to a positive dining experience.
- Work efficiently to contribute to timely and prompt service, minimizing wait times for customers.
- Collaborate with Front of House staff to ensure accurate and complete orders, reducing errors and enhancing customer satisfaction.
- Maintain a clean and organized kitchen environment, reflecting positively on the restaurant's image and contributing to a pleasant atmosphere for customers.
- Follow Chick-fil-A's operational standards and procedures to create a consistent and reliable experience for customers.
- Contribute to effective inventory management to prevent stockouts and ensure the availability of menu items, avoiding customer disappointment.
- Adhere to safety regulations and hygiene standards to guarantee a safe and comfortable dining environment for customers.
- Coordinate tasks to maintain a smooth workflow, supporting the Front of House team in providing excellent customer service.

Sales & Brand Growth
- Adherence to Chick-fil-A's brand standards ensures a consistent and recognizable experience for customers, contributing to brand trust and growth.
- Streamlining Back of House operations to increase efficiency, potentially allowing for quicker service and higher customer turnover, positively impacting sales.
- Be receptive to customer feedback and relay relevant information to the leadership team.

Financial Stewardship
- Implement effective inventory management practices to minimize waste, control costs, and ensure optimal stock levels, aligning with financial objectives.
- Minimize food and resource wastage by implementing strategies to reduce spoilage and manage inventory effectively.
- Ensure proper maintenance of kitchen equipment to prevent costly repairs or replacements, promoting long-term financial sustainability.
- Identify opportunities for process improvement that can lead to cost savings without compromising the quality of products or services.
- Collaborate with leadership to understand financial goals and contribute insights on how Back of House operations can support those objectives.

**Desired Skills and Experience**:

- Friendly and positive demeanor.
- Effective communication.
- Collaboration with teammates to achieve common goals.
- Ability to handle a fast-paced and dynamic work environment.
- Flexibility to adapt to changing tasks and responsibilities.
- Thoroughness in following Chick-fil-A's quality standards and procedures.
- Efficient task completion to contribute to a smooth workflow.
- Ability to prioritize tasks during peak hours.
- Quick thinking to address issues as they arise
- Consistency in attendance and punctuality.
- Reliability in completing assigned tasks accurately and on time.
- Knowledge of basic food preparation techniques.
- Commitment to upholding Chick-fil-A's core values.

**Additional Qualifications**:

- Able to work 25+ hours a week and various shifts per week
- Have reliable transportation
- Be authorized to work in the United States
- Preferred 1-2 years of previous experience in a restaurant, cafeteria, quick-service or another food-service environment
- Must be able to lift up to 50 pounds and stand for up to 8 hours.
- Must commit to the highest Chick-fil-A customer service standards and our promise to guests: the highest quality meals served in a quick, friendly, and clean environment
- A hunger to learn quickly and grow

**Benefits**:

- Competitive Pay
- Simple IRA - up to 3% match
- Scholarship Opportunities - $2,500-$25,000
- Flexible Scheduling
- Mental Health Support - Chaplain Care
- Meal Benefits - Every Shift
- Referral Programs
- Sponsored Events - Team Member, Family, and Volunteer
- Education Discounts
- Sundays Off - Always
- Medical/Dental Vision

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