Customer Support

3 weeks ago


Chino, United States Xtreme Inc Full time

**Job description**

**Essential Job Responsibilities**:

- Manage customer inquiries, requests and complaints, following up with existing customers to confirm their satisfaction.
- Internal communication about customers and orders demands.
- Create cases in ERP system to do RMA or Replacement.
- Deal with cases about shipment or other charge.
- Contact with customers who are not satisfied with our products or services to improve their good impression on our brand.
- Create weekly/monthly reports to summarize product quality issues collected from customers.

**Requirements and Qualifications**:

- At least 1 year customer service experience. Experience of Automotive Lighting/Parts product knowledge is a plus.
- Advanced client development skill and CRM experience.
- Demonstrates great communication (Written and Verbal) and interpersonal skills.
- Self-motivated and result-orientation.

Pay: $20.00 - $25.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Weekly day range:

- Monday to Friday

Work setting:

- In-person

**Experience**:

- e-commerce industry: 1 year (preferred)
- auto part customer service: 1 year (preferred)

**Language**:

- Spanish (preferred)

Work Location: In person



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