Workshop Facilitator

Essential Duties and Responsibilities:

- Develop working relationships with customers and monitor engagement and progress.
- Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility.
- Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs).
- Follow-up with customers to ensure that their needs are met and questions and concerns are resolve.
- Interact with other team members to provide expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes on all customer contacts and document activities.
- Share information about outreach and engagement efforts with project staff.
- Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider.
- Perform other duties as may be assigned by leadership.

Minimum Requirements:

- High school diploma or GED required; Associate's degree from an accredited college or university preferred

Pay: $18.59 per hour

**Benefits**:

- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday

Work setting:

- In-person

Ability to Relocate:

- Jamaica, NY 11433: Relocate before starting work (required)

Work Location: Hybrid remote in Jamaica, NY 11433