General Manager

2 weeks ago

Santa Ana, United States Wingstop - FWS Full time

**General Manager**

**Qualifications/ Education/ Experience**:

- Minimum of 2 years of previous food service or restaurant supervisory experience.
- Food Handler Certification required. Can be obtained during onboarding training.
- Experience using a computer and register (POS) system.
- Available to work flexible hours that may include mornings, evenings, weekends, late nights and/or holidays.
- Spanish Speaking a plus

**Summary of Key Responsibilities**
Responsibilities and essential job functions include but are not limited to the following:

- Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Wingstop.
- Responsible for recruiting, selecting, orienting, training, assigning, scheduling team members, in partnership with the District Manager.
- Works with both the District Manager and Human Resources to manage performance, including coaching, counseling, and disciplining team members with professional maturity. Communicates job expectations to the staff; plans, monitors, and reviews performance of employees; plans and reviews compensation actions; enforces policies and procedures.
- Communicate in a timely and effective manner with District Manager about operational and human resources issues.
- Perform regular restaurant inspections to ensure team and restaurant is meeting standards.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Tracks inventory and ensures accurate record keeping.
- Identifies and resolve issues with food preparation. Helps team handle customer service issues with grace, courtesy and with the goal of cultivating happy, returning customers.
- Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; proper safety procedures, to include, but not limited to injury reporting, conducting meetings, equipment maintenance, etc., complying with health and legal regulations; maintaining security systems.
- Accomplishes company goals by accepting ownership for accomplishing new and different job responsibilities; explores opportunities to add value to job accomplishments.
- Meet restaurant operating policies and standards, including providing quality food products, cash handling and store safety and security, with or without reasonable accommodation.
- Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstop’s company standards; ensure communication is passed across organization from the General Manager and District Manager to every team member in the restaurant.
- Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team; leverage the support of the Restaurant Support Center; ensure all risk management issues are following company standards.
- Strong business acumen and ability to drive results through team collaboration to achieve store metrics.

**Required Knowledge, Skills and Abilities**:

- Guest service mentality has a genuine desire to serve the guests.
- Maintains a calm, tactful demeanor when dealing with difficult situations.
- Ongoing learner; exhibits insatiable curiosity and an interest in self-improvement.
- Cultivate attractive culture within the restaurant.
- Ability to handle numerous job duties essential to running a restaurant.
- Competent in the key areas of responsibility which includes labor management, store operations, and guest relations.
- Superior leadership, organizational and time management skills.
- Possesses a confident and professional demeanor. Inspires trust, models best practices, and cultivates morale and teamwork amongst team members.
- Proactive problem-solver and decision-maker.
- Must thoroughly understand the importance of good hygiene and food handling practices.

**Benefits**:

- Medical/Rx, dental and vision insurance packages for full-time employees.
- Life Insurance-$25k company provided with election of health benefits.
- 401k
- 4% match, 100%, at 90-days
- PTO
- Cell phone reimbursement

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