Service Advisor

2 weeks ago

Thousand Oaks, United States Land Rover Thousand Oaks Full time

We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture. If you are an out-of-the-box thinker and are looking for a challenging and rewarding opportunity - we want to hear from you

If you have experience in hospitality, guest services, or just simply love making people happy, we’d like to help you translate those skills into a successful career with Swickard Auto Group.

**How You Will Make an Impact**

Our guests expect luxury, value, and world-class service. As a **Service Advisor**, you will be responsible for extending world-class hospitality and ensuring each guest has a memorable experience to develop a loyal customer base. You will directly impact whether we become our guest’s favorite place to service their vehicle.

**What Winning Looks Like**:

- Demonstrating a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
- Interact daily with customers, Service Advisors, other Technicians, Parts Associates, Cashiers, Sales Associates, and Managers
- Greet customers promptly
- Meet with customers and review services owed from point of purchase of their vehicle
- Increase customer satisfaction by building relationships
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and employee and community relations
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Increase profitability by maximizing sales and executing retail promotions
- Oversee the technician working on customer vehicles including their time management/efficiency, ordering of parts, and job completion times
- Participate in the development and documentation of standard operating procedures as appropriate
- Explain all work completed to customers

**Skills Needed to Win**:

- Ability to effectively manage time to meet and exceed targets
- A strong desire to succeed
- A team player who is focused on providing exemplary customer service
- Ability to work in a fast-paced work environment
- Strong organizational skills and detail-oriented
- High School Diploma or equivalent
- Accredited training in service advisor skills, customer satisfaction, and quality control
- Minimum 1-year automotive service advisor experience
- Basic automotive knowledge
- Positive attitude, high energy, friendliness
- Possess a valid in-state driver's license and an acceptable driving record

**About Us**
- We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
- Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, Toyota, Lexus, Porsche, Audi, and Jaguar-Land Rover among others.
- We have over 2,000 employees at 28 dealerships in 5 states and we are still growing
- We were ranked as the 2nd fastest growing auto group in 2021 by Automotive News
- We are a team. Everyone plays a role in our success.
- We are a hospitality company that happens to be in the automotive industry.

**Benefits of Working at Swickard**:

- Ongoing training and support
- Opportunities for continued personal and professional growth
- We are an equal opportunity employer and value diversity and inclusion and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristics protected under applicable State or Federal laws and regulations.

**Competitive benefits package**:

- Insurance: medical, dental, vision, life, and pet insurance
- Optional disability coverage
- 401k plan
- Paid Holidays
- PTO

**Related Fields**:Airline, hotel, restaurant, mortgage lending, hospitality, customer service, guest service, high-end retail, service
- To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes. #T5_

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