Bilingual Unemployment Compensation Claims Intake

2 weeks ago

Dauphin County PA, United States Commonwealth of PA Full time

**THE POSITION**:

- Are you looking for a little variation in your career with the Department of Labor and Industry (L&I)? The Commonwealth of Pennsylvania has a need for employees who are fluent in Spanish and English to serve in its unemployment compensation call centers. If you have customer service experience in call center, retail sales or restaurant setting, please apply Experience the satisfaction of public service by helping citizens of the Commonwealth regarding unemployment compensation
- Watch this video to learn more about working at the Department of Labor & Industry.

**DESCRIPTION OF WORK**:
In this important role, you will provide service to all unemployment compensation customers by gathering information and pertinent data from claimants and employers to validate UC claims in accordance with the Pennsylvania UC Law. You will also assist customers with filing claims for unemployment compensation and answering questions. Experience the satisfaction of public service by helping your fellow Pennsylvanians. We are always looking for bilingual applicants. If you are bilingual, you are encouraged to apply

These positions are headquartered at the Harrisburg UC Service Center and the positions will report onsite for at least the duration of the probationary period.

Interested in learning more? Additional details regarding this position can be found in the position description.

**Work Schedule and Additional Information**:

- Full-time employment
- Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch. Work hours may be negotiable based on operational needs.
- ** Telework**:You may have the opportunity to telework, part time after the successful completion of the required probationary period. In order to telework, you must have a securely configured high-speed internet connection or broadband internet service with download speeds of at least 25 Mbps and work from an approved location inside Pennsylvania. Mobile Hot Spots, DSL, Dialup, and Satellite internet cannot be used. If you are unable to telework, you will have the option to report to the office in Harrisburg.
- ** Salary**:_ _**In some cases, the starting salary may be non-negotiable.

**REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY**:
**QUALIFICATIONS**
**Minimum Experience and Training Requirements**:
- Successful completion of the Unemployment Compensation Intake Interviewer Trainee (commonwealth title) program; **or**- Three years of customer service or office support experience which includes two years of experience resolving customer impact issues; **or**- Any equivalent combination of experience or training which includes two years of experience resolving customer impact issues.**Other Requirements**:
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.-
- You must be able to perform essential job functions.**Legal Requirements**:**How to Apply**:
**Veterans**:
**Telecommunications Relay Service (TRS)**:

- 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

**EXAMINATION INFORMATION**:

- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:

- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test **once** for this posting.

Learn more about our Total Rewards by watching this short video

**Health & Wellness**

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

**Compensation & Financial Planning**
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
**Work/Life Balance**
We know there’s more to life than just work Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
**Values and Culture**
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
**Employee Perks**
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

- Eligibility rules a

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