Field Engineering Specialist I

3 weeks ago

Houston, United States AMETEK, Inc. Full time

Chandler Engineering is a brand of AMETEK Energy & Process Instrumentation, a business unit of AMETEK Inc. We are a leading global manufacturer of well integrity instruments for testing the integrity of oil, gas and geothermal well cements. At Chandler Engineering we are utilizing our well integrity expertise to deliver Environmental Solutions & Decarbonization Technologies for a cleaner, more sustainable energy future.

As a Field Engineering Specialist I, you will assist with equipment installation, startup, commissioning/decommissioning services, in-house and on-site repairs, and troubleshooting. You will also provide additional support for our customers with technical support and service quotations. This role provides you with a unique opportunity to learn our business from the ground up and offers growth potential within our business.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Assist with equipment installation, startup, commissioning, decommissioning services.
- Assist with in-house and on-site troubleshooting, repair, and testing on customer instruments, as required, in a timely and accurate manner.
- Provide remote technical support to customers. This support can include, but is not limited to, quoting instrument retrofits (with instructions), quoting repair cost, and calibration/troubleshooting assistance.
- Provide excellent customer service and assure complete customer satisfaction.
- Complete annual in-house and on-site training to improve your overall competency level of Chandler Engineering Instrumentation.
- Complete and submit accurate “Summary of Charges” document; which includes diagnosis, estimate of repairs including list of parts needed, and description of repair for each instrument.
- Completes, maintains, and processes pertinent paperwork and records.
- Keep appropriate personnel informed of customer issues and/or technical problems.
- Interface with customers to confirm scheduling and requirements for in-house and on-site services, as needed.
- Work with other departments to support the customer base, as needed.
- Back up Depot Repair Technician and other departments, as needed.
- Perform all work in accordance with approved manuals and follow all policies and safety guidelines.
- Performs other related duties, as required.
- Ability to travel up to 70% of the time - Domestic and International. Travel may be required for training or field service purposes.

**REQUIRED EDUCATION AND EXPERIENCE**:

- Associates Degree in electronics or equivalent work experience with a solid understanding of electronics.
- Proficient in computer operation skills including file management, Outlook/video conferencing and other interpersonal communications software, web navigation, and Microsoft-based productivity software.

**PREFERRED EDUCATION AND EXPERIENCE**:_ _
- 0-3 years' electro/mechanical instrumentation experience and/or training; or equivalent combination of education and experience.
- General knowledge of network components and IP connectivity.
- Experience working on High Pressure, High Temperature (HPHT) equipment.

**CORE COMPETENCY REQUIREMENTS**:

- Critical thinking and the ability to diagnose technical problems in a logical and efficient manner.
- Ability to reprioritize and shift focus to meet changing business demands.
- Works cross functionally across several mediums of communication, to meet or exceed customer deliverables.
- Ability to look for alternatives when faced with a problem rather than giving up or doing nothing at all.
- Makes timely and sound decisions based on analysis of the information presented in the face of ambiguous or conflicting situations or when there is an associated risk.
- Remaining positive and showing resilience in spite of a negative situation while working towards a resolution.
- Demonstrates honesty and openness when communicating with others.

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