Windows L2 Support Msp

4 weeks ago

Tampa, United States Elevatus Full time

PLEASE READ: this position REQUIRES MSP experience. If you are not sure what an MSP is, please DO NOT APPLY. A MSP is a company that provides IT services to other companies. This requires the ability to switch between 50 different envoirnments. If you have never worked directly for a MSP, your resume will be ignored. Yes, we are hunting unicorns, but we already have a team of unicorns, and we want more

**elevatus is looking for a Windows L2 Engineer, to join our team.**

We are a growing IT Managed Service Provider (MSP/MSSP). We help our clients realize technology improvements in their organizations, assist in regular maintenance and troubleshooting (help desk), and lead projects that touch upon all aspects of small to medium size business IT systems. Our company's mission is to provide a holistic customer service focused approach to small business IT management and day to day IT help desk support.

**About the Position**:

- Troubleshoot and resolve workstation, server, network and software issues
- Resolve and document issues
- Work with team members to resolver client issues
- Assist clients with the installation, configuration and ongoing usability of workstations, servers, peripheral equipment and software
- Perform regular preventative maintenance checks on client systems
- Diagnose system emergencies when they arise and persevere until they are resolved
- Physical setup of new workstations, servers and software installation
- Work with vendor representatives to resolve software and hardware issues
- Install and/or upgrade Microsoft Operating Systems
- Install and/or upgrade VMWare
- Follow elevatus's defined processes and standards
- Resolve backup issues and perform restore testing
- Review security parameters with clients and make recommendations on changes according to elevatus IT’s standards and processes
- Work on projects (i.e. system migrations, virtual server configurations with high availability, server and firewall installations, VPN tunnel configuration, SAN setups, etc.)
- Participate in project planning, solution delivery, mentoring and teaching improved processes to team members

**What does a "Typical Day" in this position look like? **A typical day would be grabbing support tickets from the queue that require advanced troubleshooting knowledge. There are also Server migrations, Projects, and assisting other engineers. YOu will be working with clients on-site and remote and are working with internal team members and vendors.

**Desired Skills and Experience**:

- Microsoft 365 Entra/Intune/Sharepoint and Microsoft Azure experience
- Ability to learn and retain new technology skills and troubleshooting processes
- Must be a team player and enjoy a fast-paced environment
- Ability to multitask and effectively prioritize client issues
- Excellent problem-solving and customer service skills
- Excellent written and verbal communication skills
- **MSP specific experience REQUIRED**

**Benefits**:

- Influence our growth and direction in a cooperative environment
- Friendly, fast-paced working environment
- Great opportunity to work closely with experienced IT consultants
- Exposure to wide variety of cutting edge technologies.

**Compensation**:

- Starting at $60,000+ DOE
- Full time w2 position (not contract).
- We offer Vacation and Health benefits

THIS IS AN IN-PERSON OFFICE POSITION IN OLDSMAR FLORIDA. THIS IS NOT A WFH POSITION.

Pay: From $60,000.00 per year

**Benefits**:

- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Managed IT Service Provider: 3 years (required)
- Entra/365/Defender/Intune: 2 years (required)

Work Location: In person

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