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Front Desk Receptionist and Accounting Assistance

4 weeks ago

Plantation, United States A Plus Printing & Graphics Full time

ROLE SUMMARY: This position is dedicated to delivering exceptional service to customers within the company environment, focusing on problem-solving and relationship-building through attentive listening and effective action plans. Receptionist is responsible for resolving various issues through customer education, thorough follow-up, and a commitment to ensuring a positive customer experience. Some accounting experience will be highly advantageous.

JOB DUTIES & RESPONSIBILITIES:

- Educate and support customers regarding company website, products, and services.
- Resolve customer concerns with a focus on quality outcomes.
- Provide valuable feedback to the department for new product and resource development.
- Maintain accurate records of customer interactions for comprehensive account history.
- Act as a knowledgeable point of contact for both new and existing customers.
- Handle complex requests with patience, professionalism, and empathy.
- Review and resolve situations promptly by identifying customer concerns.
- Demonstrate urgency and dedication to exceeding customer expectations through accuracy, efficiency, courtesy, and knowledge.
- Engage in active listening to fully understand customer needs, acknowledge key points, and interpret verbal cues to identify underlying concerns and motivations.
- Support the accounting department with various customer assistance tasks.

REQUIRED SKILLS:

- Typing speed of 40 WPM+ with accuracy.
- Detail-oriented, organized, with a strong ability to follow tasks through to completion.
- Positive work ethic and attitude.
- Excellent active listening and time management skills to address difficult situations with patience and professionalism.
- Strong written and verbal communication skills.
- Ability to handle multiple tasks concurrently.
- Effective collaboration with different personality types, demonstrating concern and sensitivity.
- Intermediate proficiency in computer, keyboard, and 10-key skills.
- Some experience with QuickBooks or filmmaker pro will be highly advantageous.

REQUIRED EXPERIENCE:

- Minimum of 2 years experience as customer service or receptionist.
- Knowledge of printing or wide format experience will be advantageous.
- High School Diploma or GED.
- Call Center Experience Highly Desired.
- Bilingual preferred but mandatory English proficiency.

Pay: $15.00 - $18.00 per hour

Expected hours: 40 per week

**Benefits**:

- Health insurance
- Paid time off

Schedule:

- 8 hour shift

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person

**Education**:

- High school or equivalent (preferred)

Work Location: In person

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