Dispatcher

2 weeks ago

Long Island City, United States Voyager Global Mobility Full time

**Company Overview**:
Voyager Global Mobility is the leader in the developing mobility sector, serving the rapidly growing ridesharing industry, car sharing and local mobility marketplaces. We bring ease and simplicity into the experience of getting a Fleet for Hire car. We are building the most compelling way to get a car by committing to relentless customer centricity, technology-powered operational excellence, and capital efficiency.

In addition to our commitment to the ridesharing and car sharing markets, Voyager Global Mobility is proud to offer an MTA paratransit program in partnership with the Access-A-Ride program. This program provides reliable, accessible transportation for individuals with disabilities who are unable to use the public bus or subway system. Our fleet of vehicles is equipped with state-of-the-art technology and safety features to ensure a comfortable and secure ride for our passengers.

The Dispatcher will be responsible for ensuring efficient and timely coordination of drivers, vehicles, and customers to provide a seamless transportation experience.

**Essential Job Functions**:

- Coordinate and train drivers in accordance with MTA expectations
- Liaison with MTA to receive Manifests on and daily basis
- Work closely with MTA “Command Center” and drivers to ensure on-time arrivals
- Complete incident reports for “no shows” and accidents, and submit them to MTA within 2 days of the occurrence
- Speak with supervisors and customers to resolve problems
- Ensure all records are up to date
- Achieve designated KPIs
- Must be able to work onsite, this is not a remote role
- Must be able to work with or without reasonable accommodations
- Other duties are assigned at any given time.

**Qualifications Needed**:

- Basic computer skills are a must
- Ability to work in fast-moving environments
- Strong communication and customer service skills
- Ability to multitasking skills
- 2 years of Experience in transportation or logistics companies
- MS Office (Word, Excel, Outlook, Powerpoint, OneNote, Access)
- Google Drive (Docs, Sheets, Slides, Forms)
- Spreadsheets (Excel, Google Sheets)
- **The Company reserves the right to modify essential job functions, qualifications and overall job duties at any time in order to support the needs of the business. Any changes will be communicated to the appropriate parties.**_

Pay: $22.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

Application Question(s):

- Are you able to work Monday-Friday 2:45pm-11pm?

**Experience**:

- Dispatching: 2 years (required)

Ability to Commute:

- Long Island City, NY 11101 (required)

Work Location: In person

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