Anatomic Path Resolution Rep

**Anatomic Path Resolution Representative | Schaumburg, IL**

**On Call**

The position is primarily responsible for resolving issues in regards to testing and reporting of Histology and Cytology specimens.
- Communicate with and educate clients in order to expedite patient results
- Resolve problematic Histology and Cytology cases
- Pull and monitor worklists and pending lists
- Locate missing patient samples
- Enter TIQ problems into the LIS
- Provide priority handling of patient samples with limited stability and problems impacting their processing
- Research, investigate and resolve incoming client faxes/phone calls
- Provide necessary notification to external and internal clients of any problems or resolutions affecting patient test results
- Resolve and process Name Mismatches and provide proper notification to clients along with follow-up documentation for reporting purposes
- Demonstrate and convey an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP’s, reflex tests and custom panels. This will require the ability to research test ordering information
- Demonstrate proficiency and understanding of all job duties and SOPs related to problem resolution
- Other duties as assigned

QUALIFICATIONS

**Required Work Experience**:
3 years experience in AP Support environment

**Preferred Work Experience**:
N/A

**Physical and Mental Requirements**:

- The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried occasionally; objects 36 to 50 pounds are seldom lifted or carried and objects over 50 pounds are not to be lifted or carried without assistance.
- Ability to stand and work at the bench for long periods of time.
- Frequent walking and/or standing.
- May be required to use a wide variety of manual tools and laboratory instruments and apparatuses all of which demand significant manual dexterity

**Knowledge**:
Functional knowledge of medical terminology

**Skills**:

- PC skills, including working knowledge of MS Office
- Strong Data Entry skills
- Excellent clerical, organizational, phone and communication skills
- Strong problems solving skills

EDUCATION
High School Diploma or Equivalent(required)

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday

Work Location: In person