IT Manager
2 weeks ago
**IT MANAGER**:
Our team in **Pomona, Johannesburg** currently has an opening for a **IT Manager**
To ensure the provision of IT support and End-user support services within the region by recording, prioritising and managing the lifecycle of incident and service requests.
**YOUR ROLE & RESPONSIBILITIES**: Provide IT strategic alignment for the organisation and allocated regional site support
Assist with driving programs/tasks aligning to global standards.
Manage IT support team members, who will be responsible and accountable for L1/2 responsibilities.
Ensure IT support for the organisation and allocated regions, meeting SLA and target metrics.
Ensure the implementation of Information Technology Infrastructure Library (ITIL) standards and best practices following the lead and guidance from the ITSM organisation.
Develop & maintain business relationships with stakeholders to ensure IT support performance is in line with expectations.
Act as a technical escalation point for regional IT Support Services.
Comply with Safety, Health and Environment standards.
**YOUR PROFILE**:
