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Host Person

3 months ago

Bronx, United States The Waterfront Restaurant at Bally's Ferry Point Golf Links NYC Full time

**Principal Duties and Responsibilities**:

- Checks reservations and seats guests in a courteous and friendly manner.
- If a customer does not have a reservation, it is the hosts responsibility to assess the ongoing business of the restaurant to see if the guest can be seated right away or if there will be a wait time.
- Ask guests if they would prefer indoor or outdoor seating (if seating is available for both)
- If there is a wait time, offer them a seat at the bar while they wait (if bar space is available)
- Relays any guest compliments and complaints to the appropriate supervisor.
- Responsible for providing excellence in service.
- Greet customers as soon as they walk through the door
- Maintain a neat, organized front-of-house environment
- Make sure menus are properly cleaned and organized at host station.
- Assist with opening/closing tasks and side work as needed
- Learn food and beverage menu
- Rotate seating between different stations to ensure even workloads for waitstaff
- Answer phones and schedule reservations on open table
- Other Duties as assigned

**Qualifications**:

- Ability to work 6+ hours on your feet at a time
- Advanced time management experience
- Friendly, open disposition
- Maintains a clean and well put together appearance at all times.
- Team player who looks for ways to help other employees whenever needed
- Available to work holidays and weekends.
- Knowledge on OpenTable

Min: $16, Mid: $17.50, Max $19.00

**Supervisory Responsibility**:
None

**Work Environment**:
Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

**Physical Demands**:
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

**Preferred Education and Experience**:

- High school diploma/GED preferred
- Flexible schedule, particularly for weekend/evening shifts
- 1+ years customer service experience, preferably in the hospitality industry