Data Entry/customer Service

2 weeks ago

Albany, United States Tryfacta Full time

**Job Title: Data entry / Customer service (Receptionists Secretaries)**

**Location: Albany, NY 12204**

**Duration: 24 months**

**Shift : Monday-Friday (9:00 am-5:00 pm)**

**Duties**:

- Provide initial personal contact response over the telephone to customers regarding self-service and navigation of Retirement Online, the Retirement System's portal, which will include:

- Resolving customer requests, questions, or problems by explaining and interpreting their account information in Retirement Online (e.g., walking customers through the self-service functionality, on a step-by-step basis, for the purposes of helping them complete address changes, password resets, enrollments and understand the loan process).
- Updating information on Death/Survivor Services (e.g., taking reports of passing, providing forms assistance, and explaining death beneficiary process).
- Assisting customers in registering for Retirement Online through identification of the callers (e.g., confirmation of names, addresses, registration numbers/social security numbers, dates of birth, and last known employers).
- Documenting callers' issues with system use and logs Problem Incident Reports (PIRS) in the event that Retirement Online is not operating as designed or there is a system defect.
- Assist in the completion of casework and resolution of other Retirement System matters, as necessary, which will include:

- Scanning loan forms and completing basic data entry to initiate the loan process.
- Resolving calls pertaining to rudimentary Retirement System matters (e.g., form requests, death reports, faxes).
- Accessing and navigating Retirement Online, the Internet and OSC's Intranet.
- Other duties as assigned.

**To be considered for this position, you should have: [Skills, Education, or Experience]**
- Exhibit excellent interpersonal skills with staff and customers, both in-person and over the telephone.
- Possess effective oral and written skills.
- Perform tasks accurately and within specific time frames.
- Can operate a personal computer or laptop.
- Able to learn and use the Retirement's System's databases, Retirement Online, the Internet and OSC's Intranet to access Retirement System laws, policies and procedures and respond to customer inquiries.
- Spanish speaking is a plus.

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Schedule:

- Day shift
- Monday to Friday
- Morning shift

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

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