**Job Title: CareTeam Recruiter & Assistant Scheduler (full-time)**

**Reports to: Executive Director**

**Salary: $14.50-$17/hour - **Commiserate with experience & 90-Day Review Period**

**Essential Duties and Responsibilities**

**Record Keeping Responsibilities**:

- Continuously recruit and hire new employees to maintain a pool of eligible and available Caregivers. Provide weekly updates to staff.
- Responsible for contacting all caregivers to request current information and copies of current certifications; Regularly check to ensure that no files or records are outdated, expired or incomplete.
- Keep a record of all caregiver and staff assessments in personnel files.
- Assist Caregivers with meeting client needs and ensuring quality service and care.
- Ensure that all qualified applicants have necessary experience, qualifications, certifications, and proper skill sets required.
- Assist with all caregiver interviews and verify work and personal references for all hired caregivers.
- Assist with all in-person orientations and trainings for all qualified caregiver applicants to include:

- Completed paperwork,
- Verification of certifications, licenses, skills and completed trainings,
- Orient on all company policies and procedures
- Ensure that all criminal background checks are ran on caregivers before they are ever placed on a client’s case
- Train and mentor new Caregivers through peer mentoring, shadowing, and client introductions during first shifts with new clients and also new CarePartners
- Start New clients to ensure that Touching Hearts is represented well from the beginning of services
- Monitor changes to the clients Plan of Care and communicate to Administrator. Make note in client file and scheduling software.
- Conduct surprise Client home visits to ensure Caregivers are following the Plan of Care and quality control to ensure outstanding client satisfaction and caregiver retention
- Ensure compliance and CarePartner on-boarding and trainings
- Notify Office staff of all Caregiver and/or Client feedback and update files and software
- Know the emergency and evacuation policies and procedures.
- Act as a liaison for the caregivers. Contact new caregivers to make sure things are going well with their initial client(s) and ensure that they feel supported by the agency. Report any safety issues and/or concerns to Executive Director.
- Staff cases with competent caregivers who are a good match for the client based on information gathered from the Executive Director including:

- The skill level and certifications needed to properly care for the client
- Geographical location of caregiver and client
- Availability that works for both parties and to keep a consistent CarePartner in the home
- Close out caregiver files and records when employees exit the company in hard copy files and within healthcare software.
- Be available to be on-call to answer phones bi-weekly (hours will be compensated)
- Ensure willingness to assist with all state audits and regularly conduct recordkeeping checks
- Ability to cover clients as needed (upon completion of full training)
- Collect and process new client information in client folders and within software system
- Maintain an accurate and current schedule of services for all clients in client folders and management software.
- Document all client notes, edits, and updates in computer software in client files and management software.
- Ensure that all staffing issues are resolved in a timely manner as these are urgent.
- Communicate with the clients and families about concerns with caregivers or changes in scheduling or staffing only as instructed by Executive Director.
- Keep the Scheduler and Administrator aware of staffing and caregiver issues.
- Close out and file client records when cases close in hardcopy files and healthcare software
- Monitor staff anniversaries, birthdays, and client birthdays and condolences.
- Constantly look for new and thoughtful ways to provide value to our clients & CareTeam

**Office Responsibilities**:

- Greet Touching Hearts at Home in-person office visitors and ensure that front office is maintained neatly and properly.
- Answer incoming calls, transfer to the appropriate staff members and record all messages in message log.
- Responsible for intake of all client inquiries, including speaking with the caller to gather information for the potential client, logging all inquiries into call tracking system, schedule in-home consultations, and alert proper staff
- Coordinate and manage office calendar to include all in-home consultations, office meetings, events, and interviews on behalf of Touching Hearts at Home
- Work in conjunction with the CEO/Owner, Executive Director/Administrator, Scheduler and Marketer to ensure operations in the agency run smoothly from day-to-day
- Attend all weekly staff meetings and record meeting notes
- Be cross-trained in other roles of the agency such as scheduling to assist as needed and direc