Head of Customer Learning

4 weeks ago

Austin, United States SonarSource Full time

At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help organizations build responsible, secure, high-quality code quickly and systematically. We build solutions that don’t just solve symptoms of problems - we fix problems at the source - source code, to be specific.

We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, France, the UK, Singapore, and Germany. We believe team members should have the opportunity to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission: provide solutions that deliver Clean Code.

**The impact you will have**

Sonar is seeking a dynamic and experienced Head of Global Learning & Education to drive our global learning and education strategy and execution. This role will lead our content design and development team focused on customer and partner-centric training programs and assets. This role is pivotal in ensuring that Sonar customers have the knowledge and resources needed to leverage our products effectively and our partners have the knowledge, skills, and behaviors to extend our position and influence in the industry.

**On a daily basis, you will**:

- Devise a strategic plan and vision for the creation of compelling, best-in-class customer and partner training initiatives that aim to create lifelong customer relationships
- Partner with leadership in the Customer Success Organization to develop multi-leveled strategies aimed to increase adoption and renewal of Sonar products
- Lead a content development production house comprised of instructional designers, content developers, and graphic designers to produce high-quality, engaging content aligned with SonarSource’s brand and messaging for Sonar customers and partners
- Design and deliver training programs, workshops, and certification pathways and learning journeys for customers, partners, and internal CS teams to ensure they are proficient in using Sonar products and are equipped to address code quality and security challenges effectively
- Collaborate with product management, engineering, customer success, and marketing teams to identify global content needs and priorities based on market trends, customer feedback, and business objectives
- Provide Sonar with both a long-form and rapid development content engine, capable of producing strategic programs for internal and external audiences, and quick turn enablement assets to address and solve immediate needs
- Measure and analyze the effectiveness of education initiatives, activities, content, and training programs, and continuously refine strategies to optimize impact.

**The skills you will demonstrate**:

- Customer-centric mindset with a passion for delivering exceptional customer experiences
- Excellent leadership and people management skills with experience in building and motivating high-performing teams
- Strong understanding of developer tools, software development lifecycle, and technical concepts
- Proven track record of success in building and leading learning and education functions in a B2B SaaS or developer tools company with a focus on End Customers
- Prior experience originating and maturing a learning function for an organization
- Significant past experience running a content design and development production environment capable of end to end services
- Experience with tools and platforms for content creation and delivery (e.g., CMS, LMS, webinar platforms)
- Strategic and creative thinker who can develop and execute innovative learning strategies that drive customer adoption, retention, and growth
- Experience leveraging data to drive insights and decision-making
- Exceptional communication and interpersonal skills
- Expertise in adult learning theory, instructional design best practices, and evaluation models and frameworks
- Bachelor’s degree in Computer Science, engineering, or related technical field; MBA or equivalent experience preferred.

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