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Hotel and Winery Host
3 months ago
**Job Title**:Host
**Supervisor**:General Manager
**FLSA Status**:Non **-**Exempt, Full Time/Part Time
**Summary**
**Qualifications**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Essential Duties and Responsibilities** include the following. Other duties may be assigned.
- Greet all guests promptly and graciously and provide knowledgeable, consistent and courteous responses to questions, complaints and/or problems.
- Promote and sell Shepherd’s Run wines and merchandise by assisting and educating guests in tasting wines and making purchasing decisions.
- Fulfill customer orders and use both a PMS and POS system to complete sales transactions.
- Setup tasting bar with necessary supplies for daily operations. Wash tasting glasses and assist with other pre-opening and closing shift duties.
- Serve food programing ordered by guests including hotel guest breakfast, following all appropriate food handling procedures
- Efficiently and accurately enter registration information for hotel guest stays.
- Follow proper procedures related to collection of payment, dates of stay and guest contact information over the phone and in person.
- Complete check-out transactions and post charges to folios with guests in a friendly manner and invite them to return again soon.
- Protects establishment and patrons by adhering to sanitation and safety policies.
- Follows all OSHA Safety and all Health and state regulations and requirements for the industry and maintains a safe and secure work environment.
- Holds a valid Rhode Island TIPs Certification
- Reports any issues that require maintenance.
- Perform other duties as directed.
1
Shepherd’s Run - Job Description
Host
**Inn Events and Support**:
- Assists in the preparation of special events and may actively participate in events for the
Inn and Vineyard as directed by the General Manager and the Managing Director.
**Competencies**
To perform the job successfully, an individual should demonstrate the following competencies:
- **Problem Solving** - Identifies and resolves problems in a timely manner; works well in group problem solving situations; uses reason even when dealing with emotional or difficult topics. Generates creative solutions; demonstrates attention to detail.
Ability to adapt to minor changes in routine, solve basic problems, and work with moderate supervision.
- **Teamwork**:
- Establishes and maintains effective relations; exhibits tact and consideration; helps and support to co-workers; works cooperatively in group situations.
Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives.
- **Communications** - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication.
- **Quality Management** - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness; monitors own work to ensure quality.
- **Judgement**:
- Exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions; respects and implements the decision of supervisor and moves forward productively once a decision has been made.
- **Diversity**:
- Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment-free environment; builds a diverse workforce.
- **Ethics** - Treats people with respect; keeps commitments; earns the trust of others; works with integrity and professional principles; upholds organizational values.
**Physical Demands** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is frequently required to stand; sit; walk on average of 15,000+ steps; use hands to handle, or feel; reach with hands and arms, talk and hear. Must be able to lift 50lbs overhead. Heavy physical activity performing regular strenuous activities, including standing, walking, climbing, reaching, carrying, pushing, pulling, squatting, and other motions. Stability and balance adequate for elevated and/or narrow work areas. Manual dexterity sufficient to reach, grasp, hold, handle items, and work with the fingers, wris
