Parts and Service Coordinator

4 weeks ago

East Peoria, United States M H Equipment Company Full time

If you are an outgoing and driven individual who is seeking career satisfaction with a financially stable company, join the team at MH Equipment

The primary function of the Parts and Service Coordinator is to handle all administrative duties to get the service orders opened and invoiced and to meet the parts needs of our customers.

**Company Overview**

MH Equipment is an authorized Hyster and Yale lift truck and forklift dealer that provides top quality material handling equipment to meet our customers' needs. We have won the Hyster “Dealer of Distinction" award multiple times. We give back to the communities we do business in through the His First Foundation, which contributes 10% of our annual income to charitable endeavors that our employees are involved with. Our focus and culture are centered on our beliefs that people matter, passion inspires and purpose unites.

**Responsibilities**:

- Route customer complaints to the correct person.
- Open service and work orders in the computer.
- Process timecards.
- Invoice service jobs.
- Maintain PM System.
- Type quotes for service and parts.
- Keep accurate documentation for all work performed.
- Prompt and accurate responses to parts availability inquiries at the counter, phone, and the service group.
- Prompt and accurate ordering of forecasted and non-forecasted requirements for parts and service.
- Processing parts work orders, invoicing, and credit memos in a timely manner.
- Ensure that the parts arrive in a timely fashion according to urgency and timing of job completion.
- Ensure accurate and timely invoicing to Customers
- Work with supervisor to identify which items to stock, quantity needed, and storage location.
- Pick and pack customer orders and returns to factory if Union Parts Technician is not available.
- Assist with inventory control to include cycle counts.
- Assist at the parts counter for parts required by customers.

**Job Requirements**:

- Present a professional image in personal appearance, dress and preparation.
- Great interpersonal skills - At all times display honestly, ethics, and integrity.
- Strong knowledge of material handling parts and accessories.
- Effective written and verbal communication skills.
- Flexibility and adaptability to various tasks assigned.
- Proficient computer skills including but not limited to MS Outlook, Excel, and Word
- Good organizational skills.
- Ability to operate a forklift or delivery vehicle in a safe manner.
- Ability to work under pressure, to meet deadlines, and to work in a team environment.

**Working Conditions**:Hours will be 7:00 a.m. - 3:30 p.m., Monday through Friday. Some overtime may be required. This is an hourly, non-exempt position.

**Benefits**:

- **Uniquely MH**: Adoption Assistance, Dave Ramsey's Smart Dollar, Pet Insurance, Wellness Program, Vendor Discounts, and more
- **Excellent Compensation**: Great pay, pay bonus incentives, 401K with employer match.
- **Generous PTO**:Paid vacation, holidays, personal, sick days, charity time off.
- **Great Insurance**:Medical, dental, vision, and life insurance. Short-term and voluntary long-term disability.
- **Company Support**: Continuous training, safe working environment

**MH Equipment is proud to be an Equal Opportunity Employer**

Schedule:

- Monday to Friday

**Experience**:

- Service Coordination: 3 years (preferred)
- Microsoft Office: 3 years (required)
- Parts Coordination: 2 years (required)

License/Certification:

- Driver's License (required)

Ability to Relocate:

- East Peoria, IL: Relocate before starting work (required)

Work Location: On the road

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