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Guest Services Associate- Aka Rittenhouse Square

4 months ago

Philadelphia, United States AKA Full time

**AKA Rittenhouse Square is hiring for a Guest Services Associate with 1+ years’ guest service experience**

RESPONSIBILITIES
- Engage all residents with an upbeat can-do attitude.
- Introduce property services and amenities to new arrivals and follow up with a warm call once the resident has settled into their suite.
- Creating and maintaining reservations in the system.
- Answering outside phone calls and directing to the appropriate department if Resident Representative is unable to assist.
- Promoting and selling the AKA brand to potential residents.
- Follow up with residents on housekeeping and/or maintenance requests once they have been completed.
- Assist residents whenever possible (i.e. making dinner reservations, contacting car service/taxi, etc).

REQUIRED QUALIFICATIONS
- Minimum of one year of guest service experience.
- High school degree or equivalent.
- Demonstrated strong guest service skills.
- Ability to be flexible with work schedule including nights, weekends and holidays.
- Meticulous attention to detail.
- Demonstrated strong guest service, problem solving and decision-making skills.

**ABOUT AKA RITTENHOUSE SQUARE**

AKA Rittenhouse Square is located on the corner of 18th and Walnut Streets, across from the formal entrance of Rittenhouse Square, the jewel of William Penn’s plan for Philadelphia. The majestic twelve-story historic landmark has been respectfully transformed with stylish contemporary interiors while preserving the building’s magnificent beaux arts façade. With 78 elegantly furnished studio, one
- and two-bedroom Philadelphia suites with full kitchens, AKA Rittenhouse Square luxury extended stay hotel residences provide the ideal environment for short and long term stays for individual travelers, or small group bookings.

**ABOUT SHK MANAGEMENT, D/B/A KORMAN COMMUNITIES, PARENT OF “AKA”**

Built on a sound foundation of family values forged over a century ago, Korman Communities carries forward a name synonymous with integrity, market savvy, and proven performance in the real estate development, investment and operations arenas. Korman's reputation reflects four generations of dedication and business acumen, resulting in the construction of more than 40,000 single family homes, 6,000 condominiums, 16,000 apartments and townhouses, 4,000 hotel suites, and 2,000,000 square feet of commercial space.

Korman's original furnished apartment concept, conceived of fifty years ago - short-term, furnished apartments in a traditional multi-family residential setting - has evolved to an innovative residential hybrid for travelers and discerning business persons seeking flexible-stay furnished residences.

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- Day shift

Work setting:

- In-person

Work Location: In person