Sales Associate

3 weeks ago

Hesperia, United States Individually Owned and Operated Ace Hardware Store Full time

About Hesperia ACE Hardware LLC
Hesperia Ace Hardware is committed to serving the hardware store needs of the local community with a level of service that is unparalleled. Solid product knowledge, ready inventory, first class store appearance, and courtesy and efficiency in addressing customers' needs are the top priorities. Employees of Hesperia Ace Hardware are respected members of a team that embraces this goal and priorities.

General Summary
The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.

Essential Duties & Responsibilities
Include the following. Other duties may be assigned.

**Customer Service**:
Provide a positive representation of Hesperia Ace Hardware.
Proactively assist customers in solving problems.
Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
Project a friendly outgoing demeanor; work well with customers as well as associates.
Ensure all pages and calls are answered promptly, courteously and effectively.
Forward any customer complaint that cannot be handled to a member of management.
Possess and continually build strong product knowledge. Possess the ability to assist customers with knowledge of store layout and location of products.
Assist customers throughout the store with personal, customized service with the goal to amaze every customer, every time.

Store Operations
Assist in creating a positive, professional and safe work environment.
Assist with receiving, checking in and stocking of merchandise throughout the store.
Assist with maintaining back stock levels.
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
Assist with merchandise resets through the store.
Follow all cash register transaction procedures.
Clear customer checkout lines quickly & efficiently.
Ensure forms and supplies are stocked at all times.
Provide assistance to Department Specialists, i.e. price changes, special orders.
Ensure signage is current throughout the store.
Operate forklift with proper training.
Communicate any Store Support Center issue to General Manager for follow up.
Communicate any merchandising, cost control or sales idea to General Manager.
Participate in store meetings.
Be professional in appearance and actions.
Perform all other duties as assigned.

Education/Training
High School or GED equivalent.

Experience
Formal retail experience preferred.

Physical Demands
Standing, walking, lifting (up to 25lbs) and climbing.

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