Lead Receptionist

**Job Type**:Regular

**Time Type**:Full time

**Work Shift**:Day (United States of America)

**FLSA Status**:Non-Exempt

**When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.**

Welcome to The Herrick House, part of Beth Israel Lahey Health Continuing Care. Our teams of nurses, aides, food service, and environmental service employees work to create an environment that supports the physical, mental, emotional, and spiritual needs of our residents along with their families.

Summary:
Represents the residence in a professional, pleasant, courteous and accommodating manner to the community and general public. Assists Director of Business Services with resident billing and special projects. Duties include meeting and greeting all visitors to the residence and directing them to the appropriate person/area. Directs all incoming phone calls to the appropriate party and performs other clerical duties such as typing, mail sorting, copying, faxing, etc.

**Essential Job Functions**:
**Front Desk Responsibilities**
1. Handles all incoming telephone calls and greets guests and visitors in a professional and courteous manner
2. Directs calls, guests and visitors to appropriate person/department
3. Responds to resident requests in a kind and courteous manner
4. Coordinates front desk activities
6. Maintains the front desk in a neat and orderly manner
7. Responds to emergency situations by contacting appropriate party (911), fire department, etc.
8. Sorts mail as needed
9. Ensures new employees receive employee identification badge on orientation day
10. Responsible for Business Office supply ordering
11. Contacts Vendor for copy machine/fax machine issues
12. Closes out discharged residents from financial file and moves demographic sheet to discharged resident notebook
13. Records guest meals in log book and distributes ticket as needed
14. Supports The Herrick House Directors as needed
15. Performs similar and other related duties as required

**Accounts Receivable**
1. Completes bank deposit slips and cash logs for all cash/checks received in a timely basis
2. Copies checks and matches each rent check to monthly statement verifying amount paid matches amount billed
3. Monitors and reconciles petty cash box held at reception desk
4. Reconciles Hairdresser/Manicurist cash receipts weekly

**Other Business Office Duties**
1. Assists Director of Business Services with resident billing, inputting data into the billing system, cash receipts, etc.
2. Handles the timely process of rate increase letters to residents at least 30 days prior to the increase due date
3. Assists Director of Business Services with special projects as assigned
4. Records quarterly Gift Shop Sales Tax and submits payment

**Education**:Associates Degree or equivalent experience is required.

**Certification/License**: None Required

**Knowledge, Skills & Abilities**:Is computer-capable and is able to adapt to work using Microsoft Offices and software packages used at The Herrick House. The ability to communicate effectively, both orally and in writing, is essential. Must have knowledge of basic telephone reception systems and techniques. The ability to handle all incoming phone calls and visitors in a pleasant and courteous manner, provide clerical support and represent the residence in a professional manner is required. The ability to respond calmly to emergency situations is essential. File maintenance and organizational skills are essential.

**Experience**:
**As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. **Learn more** about this requirement.**:
**More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.**:
**Equal Opportunity **Employer/Veterans/Disabled**: