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Help Desk Technician
3 weeks ago
**Help Desk Specialist**
Job Summary Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Primary responsibilities
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Maintain daily performance of computer systems.
- Ask questions to determine nature of problem.
- Walk customer through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Clean up computers.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure issue has been resolved.
- Gain feedback from customers about computer usage.
- Run reports to determine malfunctions that continue to occur.
**Low Voltage Technician**
Install all low-voltage cable in a professional manner, including but not limited to: voice, data, security, & fiber optic cable
- Install racks, patch panels, and cable pathways
- Terminate & test cables
- Troubleshoot instrumentation and repair/replace as needed
**Requirements**:
- Must be a team player
- Must be very clean, neat, and orderly
- Ability to work in a fast paced environment
- Ability to multi-task
- Strong organizational skills
- Detail & task oriented
- Reliable transportation
- Valid US Driver’s license in good standing with proof of auto insurance
- Must have an excellent driving record
- Ability to terminate cable according to color codes
- Ability to push/pull and feed cable vertically/horizontally into closets, cable trays, between walls, ceilings and floors, etc.
**Work Conditions**
- Carry and climb ladders
- Carry items up to 75 pounds
- Work on ladders or lifts
- Perform overhead tasks
Pay: $18.00 - $22.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- Low voltage: 1 year (preferred)
- Help desk: 1 year (required)
- Windows: 1 year (required)
- Microsoft Office: 1 year (required)
- Active Directory: 1 year (required)
Work Location: In person
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