Front Desk Agent

**Job description**

About us

We are looking for a Full time Front Desk Agent that will need to be able to float between shifts wherever coverage is needed. The position requires flexibility in your schedule and weekends. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

**Responsibilities**
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

**Skills**
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with PEP PM software
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills

Pay: From $14.00 per hour

Schedule:

- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift

Work setting:

- In-person

Ability to Relocate:

- Dixon, IL: Relocate before starting work (required)

Work Location: In person