Hotel General Manager

3 days ago

Bettendorf, United States Frontier Hospitality Group Full time

Job Summary

As General Manager you’ll provide day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of hotel and brand in the local community.

Essential Duties and Responsibilities:

- Responsible for Revenue Management at the hotel. This includes developing revenue management strategies for the sale of guestrooms through rate code allocations, pricing strategies, couponing and advertising to maximize daily revenue.
- Directly supervises all Department Managers/Supervisors. Maintains an image of competence and professionalism to guests, employees, and management.
- In accordance with company rules and policies, ensure the proper process is in place to manage and report on the condition of the physical building(s), grounds, and parking surfaces. This includes the creation and management of the hotel’s annual capital and operations expense budget to improve and maintain the facility for guests and ownership.
- Ensures cost-effectiveness of each department. Monitors departmental expenses and labor costs.
- In accordance with company rules and policies, ensures the proper process is in place to manage and report on the condition of the physical building(s), grounds, and parking surfaces. This includes the creation and management of the hotel’s annual capital and operations expense budget to improve and maintain the facility for guests and ownership
- Participates in strategic planning with Frontier Hospitality Group Corporate office. Helps with the development of yearly business plan and budget.
- Based on approved strategic plan, and in consultation with Department Managers/Supervisors, sets departmental objectives for fiscal year. Evaluates performance of those managers against these objectives.
- Implements wage and salary administration plan in accordance with degree of objective attainment.
- Develops long-range Marketing and Sales effort, staying informed about: general business picture as well as hotel industry; future trends on which to base new or revised approach to operation; efforts and performance of competition, relating to or pre-empting their efforts.
- Leads the development and implementation of strategic plans including goals, strategies and tactics for growing conference center and hotel revenues.
- Develops and coordinates overall employee communications. Complies with and enforces all company policies and procedures.

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Updated 5.20
- Participates in the interviewing, hiring, performance evaluation and discipline of all management staff.
- Will be directly responsible for meeting budgetary figures, managing sales staff and customer satisfaction.
- Directly responsible for ongoing training and development of Departmental Managers/Supervisors.
- Participates in the selection and training of personnel as required.
- Monitors remodeling and refurbishing projects according to timelines and quality standards.
- Provides motivation, support, encouragement and direction to all members of all departments.
- Adheres to all required brand standards. Communicate brand information to FHG.
- Follows established hotel safety and security procedures at all times. Immediately reports any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty to maintain a secure and safe environment for employees and guests.
- Performs other duties as may be required.

Qualifications and Requirements:

- Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration preferred.
- Five to ten years’ prior hotel management experience, or equivalent combination of education and experience required.
- Ability to successfully supervise, coach, and motivate up to 80 employees.
- Experience with Microsoft Office and hotel information systems preferred.
- Must have a valid driver’s license and have reliable transportation in order to travel between operational sights and other business needs.
- Will be required to work mornings, evening, weekends, holidays, and long hours.
- Must be available and accessible by cell phone at all times (24hours/day) in case of an emergency.
- Ability to speak, read, and write fluent English required for over 2/3 of work performed; other languages beneficial.
- Professional verbal and written communication skills required for over 2/3 of work performed.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances required in 1/3-2/3 of work performed.
- Problem solving, reasoning, motivating, organizational and training abilities required for 2/3+ of work performed.
- Ability to prioritize and organize work assignments required in 2/3+ of work performed.
- 1/3-2/3 of the job will require to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, knee

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