Night Auditor

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Responsible for providing quality guest service as it pertains to checking in/out of hotel guests. This includes but is not limited to taking hotel reservations; answering phones, sending/receiving faxes, logging into various computer programs and sending out electronic shift reports. Will be responsible for maintaining a gracious and professional manner towards guests at all times. Demand accuracy with daily accounting procedures.

**SKILLS**
- Be able to work in a standing position for long periods of time. (up to 5 hours)
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum to zero supervision.
- Ability to accurately compute and manipulate mathematical calculations.
- Problem Solver: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to satisfactorily communicate in English (Speak, Read, Write) with guests, co-workers, and management to their understanding.
- Team worker: Work with the entire staff to communicate guest and hotel needs.
- Punctuality and reliable attendance.
- Honesty and Integrity.

**DUTIES**
- Stand and greet guests as they arrive and leave.
- Check-in and check-out hotel guests in a confident, professional, and friendly manner.
- Check for proper identification by ensuring that the credentials provided match and are in accordance with the hotel policy.
- Offer guests use of the luggage racks and inform them of breakfast times, pool and fitness room times.
- Initiate courtesy call after check-in to ensure guest is satisfied with Accommodation as well as offer any assistance.
- Anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Review arrivals making notes of special-requests and blocking rooms as necessary for VIP and group arrivals.
- Answer all queries regarding hotel services, charges, meeting facilities, group bookings, and travel directions.
- Complete all items as listed on shift checklists.
- Ensure proper credit card procedures are followed at all times to include guest signature on registration slip.
- Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash transactions during a given shift.
- Advice guest of any messages, mail, faxes, etc. received for them.
- Accept and record wake-up call requests.
- Communicate pertinent guest information to designated departments/personnel (i.e. Special requests, amenity delivery) using shift reporting and immediate notification to proper department.
- Knowledgeable of hotel fire and emergency procedures.
- Keep the front desk as well as lobby areas clean and well organized.
- Assist with reservations calls in a professional manner.
- Legibly document maintenance needs in front desk log and submit to Manager.
- Maintain complete knowledge at all times of:

- all hotel features/services, hours of operation.
- all room types, numbers, layout, décor, appointments and location.
- all room rates, special packages and promotions.
- room availability status for any given shift.
- scheduled daily group/meeting room reservations/ arrivals.
- Resolve guest complaints or forward complaint to the proper management personnel for further attention.
- Use computer software to conduct Close of Day.
- Organize, balance and file proper close of day paperwork and notify management of any imbalances.
- Ensure parking lot and building are secure and that guests needs are handled promptly.
- Attend to noise complaints and room issues. As well as document for the next day to follow up as appropriate.

Pay: $16.00 - $17.00 per hour

**Benefits**:

- Employee discount
- Retirement plan

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Overtime
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (preferred)

Work Location: In person