Universal Banker I

2 weeks ago


Boston, United States The Cooperative Bank Full time

**Universal Banker (Charlestown)**

The Cooperative Bank (TCB) is currently seeking a dynamic and customer-focused Universal Banker to join our team at our Charlestown location

**Overview**:
The Universal Banker plays a crucial role in meeting the financial needs of customers and ensuring their satisfaction. This position involves providing top-notch customer service and managing a range of banking operations. The Universal Banker is also committed to owning the customer experience by establishing and nurturing relationships with both current and prospective customers.

**Responsibilities**:

- Efficiently handle various customer service operations, which include processing customer deposits, withdrawals, loan payments, and safe deposit transactions
- Recommend appropriate solutions to meet customer’s financial goals and needs
- Accurately process routine account maintenance tasks such as processing debit cards, wire transfers, account changes, and stop payments
- Takes ownership in the development and deepening of customer relationships through proactive onboarding and outreach
- Support branch growth and goal objectives through individual goal achievement and teamwork

**Requirements**:

- High school degree or GED required
- Six months to two years of proven experience in customer service, preferably in a banking or financial services environment
- Knowledge of banking products and services
- Reliable and trustworthy with a high degree of integrity
- Flexibility to work branch hours, including Saturdays, if needed
- The Cooperative Bank (TCB) offers a competitive salary and an amazing benefit package for a full-time employee, which includes medical, dental, vision, life, and disability insurance; a 401(k) plan with a 9% bank match; paid time off (PTO); paid holidays; a flexible spending account; and tuition reimbursement._

**Our Commitment to Diversity, Equity, Inclusion and Belonging


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