Residence Manager

**Residence Manager Full-time, Live on campus)**

**EF International Language Schools**

**Tarrytown, NY, USA**

Are you looking to make an immediate impact in a fast-paced, fast-track company at the crossroads of education and travel? Do you have Residence Life experience?

EF’s International Language Campus in Tarrytown, NY has an available Residence Manager position. We are looking for talented and exceptional individuals to join our team. We seek motivated, responsible, dynamic, and community-building individuals to take on the exciting challenge of working in an international environment. As a Residence Manager at EF you will report to the Director of Student Services, and you have the opportunity to work with a highly diverse student population and a high-energy staff. The position both provides and requires great flexibility and entails wearing many hats including those of event coordinator, role model, counselor, and policy enforcer to name a few. Community development is important in the position and the Residence Manager should have a strong desire to provide support to the student body and to help make our international students feel at home here on campus and in New York. Diplomacy, patience, flexibility and strong conflict resolution skills are essential when working with international students from all over the world and of varying English abilities. Experience in the student life sector is preferable.

The position is full-time and will require some weekend work and flexible working hours at certain times of year. The schedule varies from week to week due to an on-call rotation.

**Job responsibilities**:

- Arrange room assignments for a residential population of 600+ students (1,450 students during the peak season)
- Be responsible for the room change requests and ensure that all requests are completed as fast as possible. Directly contact the students for all room changes’ requests.
- Manage special groups requests and provide exceptional customer service to all students.
- Facilitate training sessions throughout the year for the residential team.
- Conduct weekly building and safety inspections with Facilities and Security staff.
- Place all working orders for Facilities in Maximo on a daily basis and track maintenance issues, and coordinate with the Facilities Management team.
- Act as a liaison between Residence Life and Facilities, and between Residence Life and Security to assist with all room and building service required.
- Serve as hearing officer for low and mid-level cases with students. Exhibit effective listening and mediation skills.
- Provide exceptional customer service to students regarding housing issues and achieve positive resolution of student and sales office concerns.
- Take the emergency phone as per the rotation. When serving on-call, respond to all emergency situations in a calm and responsible manner.
- Enforce school rules and policies, manage and follow-up on student discipline issues.
- Be an influential leader and manager to a team: run meetings, develop agendas, drive improvement.
- Support the Residence Manager to implement student life activities and programming.

**Requirements**:

- Bachelor’s degree
- Prior residence life and housing experience
- 2-3 years of operational and staff management experience
- Customer service obsession
- Excellent organization and communication skills
- Strict attention to detail
- An ability to think and react quickly to daily unexpected events.
- Ability to meet long and short-term goals.
- Good analytical skills and spatial planning skills
- A positive attitude, sense of humor, and empathy for others
- Comfort with a fast-paced environment
- A strong willingness and desire to take charge during emergencies.
- International experience preferred.
- Fluency in other language (preferred and not required).

**Essential traits and abilities**:
Mature and self-confident; strong attention to detail; calm ability to prioritize and act when faced with multiple demands; flexible and freely able to handle last minute changes; desire and ability to provide excellent customer service. Ability to work with a diverse student and staff population.

**Salary**:$60,000 per year

**About EF Education First**

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity e