Enrollment Specialist

3 weeks ago

Gilbert, United States Graduation Solutions Full time

**Responsibilities**:

- ** Customer Service**:Provide excellent customer service to students and parents, addressing their questions and concerns promptly and professionally. ES will also receive warm transfers from the AS (Application Specialist) to ensure maximum customer satisfaction for the student experience.
- ** Troubleshooting**:Assist in resolving issues or challenges that may arise during the enrollment process with technology and/or student platforms. Collaborate with relevant departments to address concerns raised by students or parents.
- ** Perform all other duties as assigned.**

**Skills**

Strong Communication

Technologically Savvy

Organized

Detail Oriented

Time Management

Prioritization

Analytical

Integrity

Professionalism

Project Management

Process Oriented

Collaboration

Education/Training

Degree: High school diploma required; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Experience

This is an entry level position. **You are required to obtain and maintain a Level 1 Fingerprint Clearance Card.**

List of Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently in an 8-hour shift is required to sit; stand; walk; kneel; crouch; stoop; balance; climb; use repetitive motions; lift to 25 lbs.; reach with hands and arms; use hands to finger; handle or feel and look at a computer or hand-held screen for long periods of time.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to perform this job. Occasional evening and weekend work may be required as job duties demand. Please see your immediate supervisor with any questions you may have.

Basic Functions

The Enrollment Specialist is responsible for guiding prospective students through the admissions

process providing quality customer service to students and their parents/guardians with program

Orientation. The Enrollment Specialist enrolls students in their first course and successfully transfers students to their Mentor to begin their education journeys.

The Key Performance Indicator (KPI) that measures the Enrollment Specialist is the 50% completion rate of enrollment documentation package for all activated students.

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