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Veteran Healthcare Liaison
3 months ago
**Veterans Healthcare Liaison**
**UNION OVERVIEW**
Union Community Health Center (UNION), operating continuously as a health care provider in the Bronx since 1909, is one of the largest Federally Qualified Health Center (FQHC) in NYS, with a proven record of accomplishment of providing a full range of quality primary care and dental services for children, adolescents, adults, and seniors of underserved, high-need communities throughout the Bronx. UNION’s mission is to provide comprehensive, culturally competent primary and preventive health care services to improve the health status and decrease health disparities of the medically underserved populations in the Bronx, providing services to all regardless of age, race, ethnicity, sexual orientation, religion or the ability to pay.
UNION continues to affect more residents each year with five clinic locations and two Mobile Units (medical and dental). UNION serves over 30,000 underserved residents of the Bronx provides over 180,000 patient care visits annually. UNION is an impressive model of a holistic and integrated approach to patient care that unifies primary care, behavioral health, and dental care providers, creating one team, designing and delivering care for each patient. Additionally, UNION provides specialty services, needed and otherwise difficult for Medicaid patients to access, including physical and occupational therapy, speech therapy, audiology, cardiology, behavioral health and psychiatric services among many others
**Principal Mission**:
UNION is recruiting for a position that will provide veterans with a designated conduit to healthcare access, in a culturally sensitive veteran-educated healthcare environment. The position entailed would address the barriers to healthcare services that veterans face on a daily basis including access to timely appointments, authorization requests, and transportation barriers. Currently, the process is long, cumbersome and often results in either the veteran not receiving time-sensitive quality care and/or the community care provider, not reimbursed for healthcare services rendered. In order to facilitate the administrative and logístical burdens entailed with contracting a Third Party Administrator (TPA) and coordinating care with the local Veterans Medical Center (VMC), UNION requires a dedicated liaison to facilitate the referral process and authorization of care between the Veterans Medical Centers (VMCs), the TPA and local veterans utilizing UNION’s comprehensive healthcare services. The position will also provide veterans with a local resource for all medical, social, and legal needs within their community and help manage referrals to those aforementioned services to increase quality of care for the veteran from a clinical and socioeconomic perspective.
**Job Qualifications and Experience**:
**Patient Access Manager**: experience in front-end registration and healthcare operations. A comprehensive understanding of government sponsored healthcare insurance programs, the authorization process from start to finish. Strong communication and interpersonal skills when dialoguing with all parties involved in the veteran’s healthcare delivery. Strong dedication and appreciation to active and retired military personnel.
**Licensed Clinical Social Worker**: experience in screening and treatment for behavioral health issues related to depression, anxiety, post-traumatic stress disorder, substance abuse disorders and other behavioral conditions. Master’s Degree in LCSW, bilingual in Spanish preferred not required.
Case/Care Manager: experience in case management, developing clinical care management plans and outreach to social and medical referrals for patients. Degree qualification, registered nurse (R.N.) or licensed practical nurse (L.P.N.). Bilingual in Spanish preferred, not required.
**Work-Related Tasks**
- Coordinate the consult upload and referral process between the local VMC and the veteran through the facilitation of a TPA. This will expedite the authorization process between the initial consult request from the VMC to the authorization granted by the TPA, allowing the veteran to schedule an appointment with a participating VCP provider and receiving quality care needed in a clinically appropriate period.
- Create a formal and efficient two-way, closed loop referral and authorization process between the local VA, a TPA, the veteran and UNION’s clinical and front-end scheduling staff.
- Communicate and coordinate all consult requests from the local VA to the TPA and scheduling appointments with UNION providers. This includes services that require authorization under the Veterans Choice Program (VCP) and TPA such as OBGYN, dental, behavioral health, and physical and occupational therapy services. Authorization requests need to be completed with required clinical documentation and sent back to the TPA in order to receive an authorization number before rendering all aforementioned services
