Manager, Revenue Insights
3 weeks ago
Ready to be a Titan?
What you'll do:
- Become a trusted and reliable partner, collaborating closely with Leadership, Operations, Enablement, Finance, Data Science, and Business Technology teams, to build and optimize cross-functional processes to address business problems.- Own high impact initiatives and drive from conception to execution and ongoing iteration. This includes setting timelines, defining roles and responsibilities, and overseeing cross-functional teams to ensure goals are met.- Drive day-to-day operations, program management, and strategic pivots for your initiatives, while presenting insights, status updates, and recommendations to senior leaders and cross-functional stakeholders to facilitate decision-making.- Independently review requests, troubleshoot and triage both process issues and technical bugs, identify root causes, and implement best practice solutions effectively.- Define business requirements, partner with IT to design & deploy optimal solutions, work with sales enablement to ensure sales are effectively trained on new processes.- Implement and maintain KPIs to track the effectiveness of new solutions. Use data-driven insights to continuously seek opportunities for innovation to drive ongoing improvements.- Partner with the Business Technology team to align business roadmap with cross-team capacity and prioritization for system development.
What you'll need:
- 5-7 years of functional experience in SaaS business operations required, with certification in Salesforce, Salesforce CPQ, and/or Salesforce Billing preferred.- Ability to distill complex business issues into concrete action plans; manage execution; and drive results.- Experience implementing CRM/SFDC best practices.- Deep knowledge of Lead to Order/Renewal processes in an ACV/ARR environment.- Experience researching, developing and deploying sales tools, technologies, and automation solutions/strategies in the field.- Expertise in creating process maps, writing technical user stories, documenting business requirements and running user acceptance tests.- Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels and backgrounds.- Highly entrepreneurial and able to operate independently with minimum supervision.
Be Human With Us:
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.- Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.- Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
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